Senior Workforce Manager

Bachelor's degree in business administration, Operations Management, or related field, preferred but not required

10+ years of experience in Workforce Management, with at least 5 years in a senior management role

Proven track record of managing large-scale WFM operations for major clients

Advanced proficiency in WFM software, analytics tools, and financial management systems

Strong understanding of contact center operations, client relations, and vendor management

Excellent leadership, communication, and problem-solving skills

Experience in managing budgets and driving financial performance in WFM operations