Senior Windows Systems Engineer

Job Description :

Senior Windows Systems Engineer

Remote/US shift

Bringing smiles is what we do at TTEC… for you and the customer. As a Senior Windows Systems Engineer working remote in Mandaluyong City, Philippines, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What you'll be doing:

The Windows Systems Engineer will be responsible for key functionsthatensurethe functionality and stability of the Windows server environment. An in-depth understandingofvarious aspects of systemsengineering, managementand infrastructure related to the Microsoft product stackis required. Asuccessful applicant must exhibit the ability todesign, implement andsupport tools and concepts including but not limited to:

What skills will you need:

• Active Directory (DNS, DHCP, GPO, PKI, clustering)
• Cloud Integration and Access Management (O365, Azure, AAD, GCP)
• Systems Management (SCCM/MEMC, Desired Configuration Management, PowerShell, Terraform)
• Identity Management and MFA (Ping, DUO, Okta)
• Mail and Communication (Proofpoint, Exchange, O365, Google Workspace)
• Engineer effective industry best practice focused Windows based services and solutions
• Interface with internal and external customers and third-party teams for configuration, integration and deployment activities
• Provide Tier-4 support for Windows based systems and services
• Process analysis, design, and improvement
• Develop and maintain comprehensive support documentation targeted to multiple operational levels (Tier 1 through 4)
• Implement best practice security measures to protect the confidentiality, integrity, and availability of customer data
• Support and mentor peers and operational staff, maintaining a strong working relationship with all team members.
• Document, schedule, conduct and test system changes in accordance with TTEC operational guidelines
• Write and deliver documentation based on Engineering Standards routinely
• Provide proactive collaborative support to Operations organizations
• Ability to work on an On-Call rotation, nights and weekends as required

Preferred Qualifications

.BA/BS in CS/IS or related degree or equivalent experience

.5-7 years of expertise installing, configuring, and maintaining Windows Server 2012R2 through current branch.

.Demonstrated expertise in Active Directory and group policy management and best practices

.Strong and demonstrated experience with automated deployment platforms and scripting (Terraform, PowerShell, VBScript, SCCM/MEMC etc.)

.Detailed understanding of advanced Windows Services including Terminal Services, IIS Server, SCCM/MEMC, Exchange Server/O365/Azure, Hyper-V

.Detailed and demonstrated understanding of Windows based LDAP, ADSI, DNS, DHCP, PKI.

.Experience designing and implementing MS Clustering

.Provide engineering support and technical expertise of a highly distributed multi-domain Active Directory Forest

.Experience with compliance and audit processes, SOX, SAS 70/SSEA 16, HIPAA and PCI requirements and reporting

.Understanding of IT service management frameworks such as ITIL

.Understanding of high availability and disaster recovery strategies

.Experience with internal and customer facing project management and collaborative project efforts

.Current Microsoft Certified IT Professional or MCSE

.Certification in Cloud (GCP, Azure, AWS etc…)

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About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.