Senior Windows System Engineer

AeroCloud: Revolutionizing Airport Operations

AeroCloud is the new-age operating system for airports aiming to grow. Our suite includes Airport Operating Systems (AOS), PPS, and Passenger Flow Management solutions, empowering airports to gain deep insights into the movement of passengers and aircraft around the world.

We achieve this by becoming the airport's first call for technology. Whether in times of need or growth, we stand alongside our clients, offering support through innovative software that drives their success.

Our Commitment to Excellence

At AeroCloud, being the airport's first call means exceeding expectations at every customer interaction. This is not just a goal; it's our standard. We prioritize detail, diligence, and a proactive approach in everything we do. If there's a task to be completed, we see it through. If a customer needs an answer we don't yet have, we respond promptly to let them know we're on it. We believe in keeping our team informed, being transparent, and maintaining accountability at every step.

About the Role

Senior windows specialist with a focus on hardware driver integration, packaging and troubleshooting at scale across our growing global multi-airport environment. The role holder will be fully responsible for hardware integration across our global common use platform.

This role is well suited to someone who understands how Windows interacts with hardware in real-world, mission critical environments and is comfortable troubleshooting issues across drivers, devices, and system configuration.

Experience with airport or common use environments is beneficial but not required.

Responsibilities

• Assessing & packaging all new driver versions & updates across our estate, being responsible for their deployment across our common use platform
• Working with internal development teams, contributing to the direction of our peripheral middleware
• Dealing with technical conflicts, managing versioning writing technical documentation
• The escalation point for the troubleshooting of device-related issues during deployments to new sites or in live support (with occasional on-site presence globally required)
• Working to automate the deployment & configuration of hardware peripherals to the highest extent possible
• Collaboration directly with equipment manufacturers for troubleshooting, new release management and feeding back our experience to their teams as a trusted partner
• Working in our office most days, to have access to our lab environment and physical peripherals
• Occasional travel to global customer sites
• Flexible working hours to collaborate with different global teams and customers

What are we looking for

• Strong understanding of Windows OS fundamentals, including:
• Processes, services & system behaviour
• System startup and startup mechanisms
• Registry structure and configuration
• Proven experience troubleshooting how Windows interacts with hardware in real-world environments
• Hands-on experience supporting and troubleshooting peripherals such as: Printers (e.g. label, receipt or boarding pass printers), Scanners (e.g. barcode, passport), Payment terminals, USB and serial-connected devices
• Experience diagnosing: Driver conflicts and failures, Device recognition issues, Intermittent hardware faults in real-world, remote environments
• Understanding of: Driver installation and lifecycle, Device Manager and hardware diagnostics, USB device behaviour and common failure points
• Experience with: Group Policy (GPO), Intune / Endpoint Manager & Software Application Packaging Tools, Packaging applications and drivers for deployment, Security and device hardening
• Strong troubleshooting mindset with ability to go beyond basic fixes
• Strong Scripting capability (including PowerShell)
• Automation first mindset, ideally with experience working with DevOps methodologies

What We Offer

• Competitive salary
• Best in Class Share Options scheme
• 20 days PTO + statutory holidays
• Take your birthday off work on us as well
• Extensive upskilling and training
• Digital Nomad Scheme

Our ethos

AeroCloud recognises Diversity, Equality, and Inclusion at the heart of our business. They represent the mutual trust, respect and understanding we strive for. They are integral to our brand, reputation, success, business sustainability and employee relations impact.

Our vision is to have a diverse, equal and inclusive organisational culture. We want everyone who comes into contact with us, both face to face and virtually, to feel valued and respected. We want our workplace both in the office and at home to foster belonging to all colleagues to feel seen, connected, supported and proud. We will draw on the rich diversity of our workforce and harness the diverse contributions and considerable talents of our staff to achieve our vision in line with our organisational values and DE&I principles.

AeroCloud is an equal opportunities employer so if you have any specific work or access requirements as a result of a condition or disability then AeroCloud would be committed to working with you on the best way to support this at work.