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Analyze and compare past staffing and revenue reports to prepare daily, weekly, and monthly reports and make recommendations for upcoming months.
Forecast and recommend staffing headcounts on a long-term basis
Uphold and ensure customer data is strictly confidential and respected
Work across departments leaders to advocate for continuous process improvement and motivate the groups you're working with to reach for amazing
Bring your time management and organizational skills to manage multiple, complex, ongoing tasks.
What You Bring to the Role :
1 year or more data analysis experience
Associate degree, technical school or equivalent work experience
Engage and support the team in making sure they have the proper tools and systems to accomplish day-to-day tasks
A solution-oriented mindset to ensure happy customers
Understanding, interpreting, and manipulating data for reporting
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Job ID: 104896017