About the Company
EDGE Tutor is Asia's fastest-growing tutoring outsourcing provider, bringing the human edge in digital learning to education companies worldwide by providing access to world-class Philippines based teachers.
Founded in 2022 by co-founders Harvard alumnus Henry Motte de la Motte and Cecilia Calvo-Lewis, a graduate of the University of Pennsylvania Graduate School of Education, EDGE Tutor now serves partners in over 30 countries with global headquarters in New York, London, Colombo, Singapore, and Manila.
We connect the top 3% of rigorously selected online educators with global institutions, delivering white-labeled tutoring solutions with full tutor management. Our services cover K-12 English and Math, Adult/Corporate English, and high-stakes exam prep.
At EDGE Tutor, we combine passionate educators with operational efficiency to help education businesses scale and thrive globally.
EDGE Tutor: The Human Edge in Digital Learning.
About the Role
The Senior Account Manager is responsible for overseeing the day-to-day operations of assigned client accounts, ensuring exceptional service delivery and strong client satisfaction. This role involves close collaboration with internal teams and direct management of teachers to meet client expectations, optimize operational performance, and drive account growth.
1. Client Success & Retention
- Achieve client satisfaction and retention across assigned accounts.
- Build and maintain strong client relationships to foster trust and long-term partnerships.
- Conduct regular check-ins and strategic reviews to gather feedback and identify growth opportunities.
- Act as the primary liaison between the client and internal teams to resolve issues promptly.
2. Revenue & Margin Growth
- Meet or exceed account revenue and gross margin targets.
- Collaborate with internal stakeholders to create account strategies that align with financial objectives.
- Identify upsell and expansion opportunities within the account.
3. Operational Efficiency
- Ensure high lesson fulfillment rate and maintain low teacher idle time.
- Oversee day-to-day account operations, including teacher allocation, scheduling, and lesson delivery.
- Streamline processes to reduce costs without compromising service quality.
- Ensure accurate, on-time invoicing and budget management.
4. Teacher Performance & Retention
- Maintain a high teacher retention rate and improve average performance ratings.
- Recruit, vet, and onboard high-quality teachers aligned with client expectations.
- Observe lessons, provide actionable feedback, and coach teachers to improve delivery.
- Address performance issues swiftly and fairly to maintain standards.
5. Quality Assurance
- Maintain consistent lesson quality scores above target benchmarks.
- Monitor lesson delivery metrics including student feedback, error rates, and lesson completion.
- Work closely with Lesson Support and Training teams to implement quality improvement initiatives.
6. Data & Reporting
- Deliver clear, actionable reports to clients and leadership on a regular schedule.
- Track and analyze KPIs such as booked lessons, teacher utility, quality scores, and attendance.
- Use insights to drive decision-making and propose strategic improvements.
7. Scalability & Growth
- Successfully scale teacher headcount and service delivery in response to client growth.
- Align internal resources with client demand and project future needs accurately.
- Lead onboarding and ramp-up efforts for new projects or service expansions.
QUALIFICATIONS
- Bachelor's degree in Business, Education, Communications, or a related field.
- 3+ years of experience in account management, operations, or client services, ideally in outsourcing or education.
- At least 2 years experience leading a team of online ESL teachers, as mentor, trainer, team leader or supervisor.
- Proven track record of achieving performance goals and managing cross-functional teams.
- Strong data analysis and report preparation skills.
- Strong leadership, communication, and analytical skills.
- Proficiency with CRM tools, spreadsheets, and performance tracking systems.
Work Set-up and Requirements
- Proven ability to balance client success with operational scalability and financial objectives.
- Schedule: May require flexible hours but with focus on nightshift (start of shift at 8PM or 10PM)
- Workdays: Five-day workweek with two rest days.
- Location: Fully remote
- Minimum 25 Mbps internet speed with backup connection
- Backup power supply for at least 8 hours
Why Work With Us
- Support Educators Globally: Play a key role in supporting our network of expert tutors as they teach learners in 30+ countries across the Americas, Europe, the Middle East and Asia-Pacific
- Remote-First Culture: Work from home while being part of a collaborative, inclusive team. We meet in person quarterly to strengthen team connections and drive innovation.
- Structured Flexibility: Flexible but structured hours that help balance your work and life while maintaining work efficiency.
- Professional Growth: Gain advanced skills in strategic hiring, operational scaling, and decision-making to one of Southeast Asia's fastest-growing startups, recognized with prestigious industry accolades
- Appealing performance-oriented compensation
- Healthcare benefit: HMO for you plus 1 free dependent
- 30 days paid time off
Your expertise, our platform—together, we'll transform education worldwide with Filipino talent.
Ready to join us Apply today!
