Company Description Oztalk2travel is a specialist travel support company providing dedicated back-office solutions to travel agents throughout Australia and New Zealand. We partner with agencies to manage the operational complexities of overseas travel — from itinerary support to booking assistance — so our clients can focus on growing their business.
Role Description We are looking for an experienced Travel Sales Consultant to join our growing sale team. If you have experience in flight ticket sales, GDS, and customer service, we'd love to hear from you.
- Job Responsibilities Handle inbound and outbound sales inquiries.
- Book domestic and international flight tickets.
- Provide excellent customer support before and after booking.
- Offer the best airfare options and upsell where appropriate.
- Meet daily and monthly sales targets.
- Follow up on customer leads and convert inquiries into sales.
- Maintain accurate booking records and customer information.
- RequirementsMinimum 2 year of experience in the travel industry.
- Must have hands-on experience with Travelport GDS (Smartpoint).
- Excellent spoken and written English.
- Fluency in at least one regional language (Hindi, Punjabi, Bengali, Tamil, Telugu, Malayalam, Gujarati, Arabic, Urdu, etc.) is mandatory.
- Strong sales and negotiation skills.
- Good communication and customer service attitude.
- Ability to work independently and achieve sales targets.
- Work From Home Requirements Personal Laptop/Desktop PC.
- High-speed, stable internet connection.
- Quiet working environment with a headset.
- Shift Timing Early Morning Shift
- Start Time: 2:am AM IST
- Rotational 6 days a week (Australian travel process).
- Salary & Incentives Competitive fixed salary.
- Attractive monthly sales incentives.
- Performance-based bonuses for achieving and exceeding sales targets.
- Career growth opportunities in a rapidly expanding travel company.
Qualifications
- Strong expertise in Travel Consulting and Travel Management, with experience advising clients on complex itineraries and policies.
- Proficiency in coordinating comprehensive Travel Arrangements, including flights, accommodations, transportation, and ancillary services.
- Demonstrated ability to deliver excellent Customer Service, with a focus on responsiveness, empathy, and problem resolution.
- Hands-on experience with Reservations systems and online booking tools, including modifying and reconciling bookings.
- Relevant experience as a travel consultant or in a similar role; is beneficial.
- Knowledge of global travel regulations, visa requirements, and airline and hotel policies.
- Strong communication skills, both written and verbal, and the ability to work effectively in a remote, digital environment.
- High level of attention to detail, organizational skills, and the capacity to manage multiple client requests simultaneously.
- Comfort with using CRM platforms, travel management software, and standard office productivity tools.
- Professional certifications in travel or tourism, or a relevant diploma/degree, are an advantage.
- Work From Home Requirements Personal Laptop/Desktop PC.
