Discover your 100% YOU with MicroSourcing!
Position: Senior Training & Recruitment Manager
Location: Harton Corporate Center, Paraaque City
Work setup & shift: Onsite | Shifting Schedule
Why join Microsourcing
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role
As a
Senior Training & Recruitment Manager, you will:
- Design and lead end-to-end recruitment processes, from high-volume sourcing to executive onboarding.
- Manage the employer brand in the Philippines to position the company as a top-tier BPO employer.
- Build a 30-60-90 day induction framework to ensure a consistent and high-quality new hire experience.
- Develop a multi-modal training curriculum covering technical skills, leadership, and soft skills.
- Partner with Ops Managers to integrate role-specific training that reduces time-to-productivity.
- Create succession plans and career pathways to mitigate operational risks and improve retention.
- Establish recruitment and training metrics, such as time-to-fill, cost-per-hire, and knowledge retention.
- Identify competency gaps using performance data and commission targeted training interventions.
What You Need
Non-negotiables
- Minimum of 5 years of professional experience in Training and Recruitment leadership within the BPO/KPO sector.
- Proven track record of scaling operations (ideally managing environments with 200+ FTE).
- Expertise in designing competency-based assessment frameworks and structured interview guides.
- Advanced capability in developing 30-60-90 day onboarding strategies for diverse business units.
- Strong stakeholder management skills to align Manila operations with onshore Australian/Global leads.
- Mastery of recruitment and training analytics to drive data-led continuous improvement.
Preferred Skills/expertise
- Bachelor's degree in Human Resources, Psychology, Business, or a related field.
- Experience in building a Training & Recruitment function from the ground up in a growing operation.
- Proficiency in blended learning methodologies, including e-learning, virtual classrooms, and OJT.
- Demonstrated success in talent management and identifying High-Potential (HiPo) employees.
- Familiarity with the Wilson Group's operational context or similar multi-brand service environments.
- Strategic mindset for long-term workforce planning and reducing single-point-of-failure risks.
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
Terms & conditions apply 
