Senior Technical Writer

Key Activities/Responsibilities

• Collaborate with developers, product managers, and other writers to develop new and revise existing technical content (release notes, user and administration guides, on-screen text) in a fast-paced environment.
• Write for a range of customers, including new and experienced operators and administrators in the networking and security space.
• Research writing assignments using a variety of sources including functional specifications, product requirements documents, feature use, reviewing issues, analyzing customer feedback, and interviewing subject matter experts.
• Ensure compliance with documentation styles and standards.
• Work as part of a distributed, global team in a dynamic environment.
• Collaborate with other writing teams to develop comprehensive user documentation that spans different products.
• Develop technical documentation using DITA tools.

Required Qualifications

• Excellent verbal and written communication skills.
• Strong knowledge of technical writing fundamentals, industry standard writing styles, and content organization.
• Ability to learn complex concepts quickly and explain them with clarity and technical accuracy.
• Ability to establish rapport and working relationships with a variety of personalities.
• Strong logical reasoning and problem-solving skills.
• Demonstrated knowledge of technical writing fundamentals, industry standard writing styles, and content organization.
• Detail-oriented with a high sense of responsibility for outcomes, and passion about the impact of what you develop.
• Self-motivated with the ability to work independently and cooperatively with others.
• Ability to remain calmly focused and persistent under pressure.
• Excellent time management skills.
• Highly dependable and flexible regarding work hours and critical coverage.
• Adept at structured documentation development and knowledgeable about DITA standards and best practices.
• B.A./B.S. in a Technical Discipline and/or English /Technical Communications and 5+ years of related work experience.

Desired Qualifications

• Experience documenting networking, security and load balancer products.
• Technical Communications degree.
• Experience using Jira, Confluence, and working in an agile development environment.
• Experience developing how-to videos and illustrations.