Senior Technical Support Engineer

We are looking for an experienced and licensed engineer who can read and analyze electrical specifications and wiring diagrams, provide applications engineering support to all customers and stakeholders.

 

What will you do

• Provide general technical support for customers, particularly regarding technical information on products, prices, discounts, and application information during the pre-sales & after sales process
• Evaluate product and create bill of materials based on job requirements. He/She is also responsible in pricing review of quotation opportunities from Sales team  
• Performs medium to high complexity applications support for all ASCO products: Automatic Transfer Switches (ATS) critical power and packaged power products, , Communication products and Power Control Systems.
• Answer technical calls, emails or chat inquiries from customers.  Uses technical related documents for references to all ASCO owner's manual, technical bulletins, drawings, & other internal tools, etc.
• Help build Frequently Asked Questions and Competitor Analysis documents for all products. ATS, ICP, & Communication Products every quarter
•  Provides support to Canada, US and non-US based customers
•   Handles responsibilities with minimal supervision and Improve relationships with all customers (Internal/External) and industry contacts by providing prompt, courteous response to inquiries.
  
  

Who would be successful

• Licensed Electrical Engineer, but Electronics & Communications are welcome if they have a sound knowledge and experience in electrical engineering applications 
• Must be willing to work on a hybrid work setup during US business hours in BGC, Taguig
•  Has experience in electrical engineering or related fields. Has work exposure with Emergency and Back-up Systems and in analyzing and reviewing electrical diagrams/specifications
•  Familiarity with standards from National Electrical Code (NEC), Institute of Electrical and Electronics Engineers (IEEE), and American National Standards Institute (ANSI)
  
  

Proficient communication and collaboration skills to work with cross functional teams 

• Strong time and management skills
• Electrical Technical Orientation, Team player and has positive attitude, intellectually curious with a passion to learn
  
  

What's in it for me

• Expand your technical expertise while working with innovative products and solutions
• Collaborative team environment that encourages knowledge sharing and growth
• Professional development opportunities to advance your career
• Direct impact on customer satisfaction and business success
  
  

Bring your technical talent to a team that values your expertise — apply today!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It's more than just pay and benefits—it's a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you. Discover more at our Career Page.

• Country-specific programs and initiatives may be available.
  
  

Looking to make an IMPACT with your career

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.