Senior Technical Support Engineer

A multinational semiconductor firm involved with ATE systems is currently seeking for a Sr Technical Support Engineer as part of its local expansion to be based in Alabang:

Work set-up: On-site, Monday-Friday usual dayshift (permanent role)

Job Summary:

This role bridges GSEC, field service, R&D and global teams;

• Effectively support all the production escalation issues resolved with minimized production loss impact. Ensuring product (handler/ Prober) Safety, quality and performance.

• NPI evaluation planning preparation and execution as planned.

• Provide accurate feedback on evaluation results, performance data or gaps to R&D.

• Suggest improvement ideas and collaborate with R&D to deliver robust, efficient, and scalable (Technologies Integration) of handling/ probing & thermal solutions.

• Responsible for technical knowledge and skills up program for field services teams and customers.

Job Duties and Responsibilities:

1. Escalation support excellent

• Provide effective technical consultation and onsite support for handling/ probing and thermal issues.

• Consolidate and monitor failure trend and proactively review data and discussion with GSEC and R&D for product (handler/ prober) improvement.

2.NPI evaluation support

• Evaluation preparation and execution as planned.

• Compiling data analysis and conclusion review with R&D.

• Suggest solution improvement ideas and collaborate with R&D to continue enhancing solution reliability and robustness (throughput, stability, thermal & etc.) for production deployment. 3.Quality and Safety

• Handle product safety tracking follow up and management.

• Ensure product safety (handler/ prober and customer products) with proper operation training conducted for field service team and customers.

4.Knowledge Transfer

• Conduct technical/ knowledge transfer to field service engineers and customers to operate, maintain, troubleshoot the handler/ prober.

• Conduct workshops and optimization know-how to field service engineer and customers and train the trainer program.

Job Requirements:

• Bachelor's or master-degree in Mechanical, Thermal, Mechatronics Engineering, or relevant field.
• Experiences in semiconductor package handling/ probing, thermal technologies and automation system.
• Strong troubleshooting and problem-solving skills.
• Global mindset and industrial knowledge to support the regional teams and collaborate with global teams.
• Excellent communication for internal/ external customers support, technical sharing and R&D collaboration.
• Short notice business trip, extended working hours & weekend/ holiday support required for critical project or escalation support demands.