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Senior Technical Lead

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Job Description

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

The Senior Technical Lead serves as a bridge between system architecture and hands-on

development, responsible for both designing technical solutions and guiding their

implementation on our e.things cloud platform. Working collaboratively with Software

Architects and Product Management, you will translate business requirements into

detailed technical designs while leading development teams through implementation.

Through a combination of architectural thinking and practical development expertise, you

will ensure that complex features are delivered with both technical excellence and

alignment to broader system design principles.

The Role Will Focus On The Following Key Areas

Technical Design

Mentoring & Guidance

Quality Assurance

Best Practices

Key Responsibilities

Responsibilities of the Senior Technical Lead will include but are not limited to:

Technical Design & Architecture

  • Design detailed technical solutions for complex features and system components

within the broader architectural framework

  • Collaborate with Software Architects to refine high-level designs and ensure

consistency with platform architecture

  • Create technical specifications, component designs, and implementation

roadmaps for development teams

  • Evaluate and recommend technology choices, third-party integrations, and

implementation approaches

  • Participate in architectural reviews and contribute to platform evolution discussions

Development Leadership & Implementation

  • Lead by example through hands-on development of critical components and

complex technical challenges

  • Provide technical guidance and mentorship to 2-3 developers, fostering their

growth in both coding and design thinking

  • Break down architectural designs into implementable development tasks and user

stories

  • Conduct comprehensive code reviews focusing on both quality and architectural

alignment

  • Drive technical decision-making at the feature level while ensuring broader system

consistency

Platform Expertise & Solution Delivery

  • Develop and maintain deep expertise in the e.things platform architecture, data

flows, and integration patterns

  • Guide teams in implementing scalable, maintainable solutions that align with

platform principles

  • Identify technical risks, dependencies, and integration challenges early in the

development process

  • Ensure robust error handling, monitoring, and performance optimization across

delivered solutions

  • Champion best practices in development, testing, and deployment workflows

Stakeholder Collaboration & Technical Communication

  • Work closely with Business Analysts and Product Management to understand

requirements and provide technical feasibility assessments

  • Collaborate with Software Architects to validate approaches and seek guidance on

complex design decisions

  • Facilitate technical discussions between development teams, architecture, and

product stakeholders

  • Participate in customer meetings when required to understand technical

requirements and constraints

  • Communicate technical concepts effectively to both technical and non-technical

audiences

Join the A-Team and experience the A-Life!

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Job ID: 148943229

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Taguig, Philippines

Skills:

testing practices Technical LeadershipCoding Standardsautomated testing strategiesDevOps practicese.things cloud platformMentoringcode reviewsMonitoringerror handlingdevelopment workflows