Senior Tech Support Lead - iOS/macOS & Devices

ABSI in the Philippines is seeking an Apple Tech Support Lead to guide a technical support team, resolve advanced Apple product issues, and uphold top-tier customer experiences. The role emphasizes leadership, mentoring, and performance management to sustain high CSAT and NPS scores.

You will mentor staff across iOS/macOS/watchOS/tvOS support, collaborate with product and engineering teams, and drive continuous process improvements while maintaining data confidentiality and service level