Sales Coach - B2B Sales Coaching; Call Center Operations
Position Overview
Qualfon is seeking an experienced Sales Coach to develop and mentor B2B sales agents in our growing Philippines call center operations. This is a key role supporting two new accounts in business-to-business sales. You will coach >100 agents, driving sales excellence through structured coaching, real-time feedback, and performance optimization.
Location: Cebu, Philippines (Onsite)
Work Schedule: Philippines Night Shifts
Reports To: Assistant Manager, CX Sales
Core Responsibilities
- Coach agents across two B2B sales accounts on consultative selling techniques, call handling, and discovery-based approaches
- Deliver real-time and post-call coaching to reinforce behaviors aligned with sales best practices
- Analyze call recordings and performance metrics to identify coaching opportunities and skill gaps
- Partner with account management and leadership to develop and execute agent training curricula
- Track and report on coaching metrics, agent performance trends, and development progress
- Demonstrate floor presence and credibility by modeling consultative selling behaviors
- Maintain knowledge of account-specific sales processes, products, and service offerings
Required Qualifications
- Minimum 5 years of professional B2B or consultative sales experience
- Proven track record of consistently meeting or exceeding individual sales targets
- Demonstrated expertise in consultative selling, including structured call flows, discovery techniques, objection handling, and closing skills
- Comfort working in live contact center or fast-paced metrics-driven environments
- Strong interpersonal and coaching skills with the ability to provide constructive, actionable feedback
- Proficiency with sales dashboards, analytics platforms, and CRM systems
- Excellent verbal and written communication skills
Preferred Qualifications
- Prior experience using sales coaching platforms or conversation intelligence tools (e.g., Amplify, Conversely AI, Gong)
- Previous experience in a coaching or training role
- Familiarity with BPO or contact center operations
- Experience in technical or professional services sales
Key Competencies
- Sales Coaching & Behavioral Coaching - ability to diagnose agent performance gaps and deliver targeted, prescriptive guidance
- Pattern Recognition - identifying common behaviors and trends across a sales population
- Floor Credibility - earning respect through demonstrated sales expertise and professional presence
- Execution Discipline - managing multiple coaching priorities and accountability to metrics
- Data-Driven Decision Making - leveraging analytics to prioritize coaching focus
About Qualfon
At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person's life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.
