Discover your 100% YOU with MicroSourcing!
Position: Senior Team Leader
Location: SM CDO, Cagayan De Oro City
Work setup & shift: Onsite | Shifting Schedule
Why join MicroSourcing
You'll Have
Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role
As a
Senior Team Leader, you will:
- Lead and manage a team of employees, providing consistent coaching and professional guidance to ensure individual and team success.
- Monitor operational performance and design data-driven action plans to address gaps and improve overall service delivery.
- Set clear performance targets and conduct regular evaluations to provide constructive feedback and recognize high-performing talent.
- Collaborate with cross-functional departments and stakeholders to streamline operations and ensure alignment with business goals.
- Resolve escalated issues from team members or clients promptly, ensuring high levels of satisfaction and adherence to company standards.
What You Need
Non-negotiables
- Minimum 5 years of experience in a leadership or managerial role, specifically within the BPO or outsourcing industry.
- Bachelor's degree in Business Administration, Management, or a related field.
- Proven track record of managing, developing, and scaling high-performing teams.
- Exceptional English communication and interpersonal skills for effective stakeholder management and team motivation.
- Flexibility to work on a shifting schedule, including weekends and holidays, to support 24/7 operations.
Preferred Skills/expertise
- Advanced proficiency in Microsoft Office applications for performance tracking and reporting.
- Deep knowledge of modern performance evaluation techniques and developmental coaching frameworks.
- Ability to thrive in a fast-paced, dynamic environment while maintaining high organizational and time-management standards.
- Strong problem-solving skills with a focus on implementing industry best practices and innovative process improvements.
- Experience in developing and delivering specialized training programs to enhance team technical and soft skills.
–
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
