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Senior Team Lead - Service Delivery

1-3 Years
Early Applicant
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  • Posted 27 days ago
  • Be among the first 10 applicants

Job Description

Description :

  • Mentor Team Leads to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
  • Bring your time management and organizational skills to help support Team Leads on their multiple, complex, on‐going tasks and projects.

What You Bring to the Role :

  • Associate degree, technical school or equivalent work experience
  • Minimum 1 year call center or equivalent work experience
  • Continuously promote a performance-driven culture and always work towards reaching for amazing
  • Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
  • Consistently mentor and inspire others
  • Customer focused mindset
  • Computer knowledge

About Company

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Job ID: 104896043

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