Senior System Engineer (Work From Home | Night Shift)

The Senior Systems Engineer is responsible in managing advanced technical issues across client environments, including servers, networks, and applications. This role serves as a senior escalation point, ensuring timely resolution of complex incidents while maintaining system stability and client satisfaction.

Job Description:

• Acts as the primary escalation point for Service Desk and Level 1/2 support teams.

• Diagnoses and resolves complex issues across Windows servers, Exchange environments, and network infrastructure.

• Troubleshoots Office 365 and Active Directory-related issues, including user access and configuration concerns.

• Investigates and resolves advanced technical issues involving storage systems, virtualization, and security threats.

• Performs root cause analysis and implements corrective and preventive solutions for recurring incidents.

• Provides remote support using monitoring and ticketing systems, ensuring adherence to SLAs and resolution timelines.

• Logs, tracks, and manages incidents, service requests, and escalations with accurate documentation.

• Monitors incident trends and proactively identifies opportunities for system and process improvements.

• Supports and maintains server environments, including Windows Server and Exchange platforms.

• Configures and troubleshoots virtualization environments (VMware and Hyper-V).

• Installs, configures, and manages firewall and network systems (e.g., Fortinet, Cisco ASA, SonicWall).

• Supports WAN/LAN connectivity, DNS, EDI, MPLS, and broadband configurations.

• Troubleshoots hardware, software, and peripheral issues, including desktop systems and workstations.

• Performs system installations, upgrades, patching, and maintenance activities.

• Maintains system performance through monitoring, updates, and capacity management.

• Collaborates with internal teams and stakeholders to resolve technical issues and improve service delivery.

• Communicates technical issues and resolutions clearly to both technical and non-technical users.

• Ensures compliance with company standards, documentation requirements, and security protocols.

• Participates in on-call rotation to support business-critical systems and urgent escalations.

• Performs other technical duties and special projects as assigned.

Qualifications:

• Minimum of five (5) years of experience in server, network, or systems engineering/support roles.

• Experience with Microsoft Exchange (2010/2013/2016) and Office 365 administration.

• Experience with virtualization technologies (VMware, Hyper-V).

• Experience configuring and managing firewalls (Fortinet, Cisco ASA, SonicWall).

• Knowledge in network technologies (WAN/LAN, DNS, MPLS, EDI).

• Demonstrates advanced knowledge of Windows Server environments (2008–2016 or similar).

• Demonstrates strong knowledge of Active Directory and related services.

• Demonstrates familiarity with wireless technologies and security protocols.

• Demonstrates strong problem-solving and analytical skills in complex technical environments.

• Demonstrates ability to manage multiple priorities and work within SLA-driven environments.

• Demonstrates strong customer service orientation and ownership of issue resolution.

• Clear and coherent both written and verbal communication skills in English.