Senior Specialist, Employee Engagement and Communication

The Senior Specialist, Employee Engagement and Communication, leads internal communications, employer branding, and cross-functional engagement initiatives across Converge. This role connects People & Culture (P&C) strategic messaging with multi-channel publishing to drive enterprise-wide reach, maintain brand voice, manage cross-functional roadmaps, and use data analytics to optimize candidate and employee engagement.

Key Responsibilities

Employee Engagement Support

• Partner directly with P&C sub-teams (Talent Sourcing, Engagement, Culture, Health & Wellness) to build joint content roadmaps and ensure a 100% execution rate on committed weekly content drops.
• Provide end-to-end communication and promotional support for department activations, employee webinars, and culture-building programs.
• Manage campaign design assets and copy delivery within a strict 3–5 business day Service Level Agreement (SLA).

Employer Branding & Multi-Channel Social Management

• Manage channel publishing schedules across internal and external employer branding platforms (TikTok, Instagram, Facebook, LinkedIn, YouTube).
• Run creative teaser campaigns for culture activations, corporate milestones (e.g., 3 Million Subscribers, DE&I initiatives), and P&C programs.
• Oversee community engagement SLAs by ensuring an average 15-minute response time to digital inquiries to optimize inbound candidate interest.

Strategic P&C Communications & Executive Messaging

• Write, design, and broadcast internal corporate memos, HR policy updates, leadership messaging, and crisis communications.
• Maintain brand alignment and strategic coordination with Corporate Communications & Public Relations (CCPR) and Enterprise Risk Management (ERM) for crisis protocol messaging.
• Ensure all corporate advisories adhere to internal Service & Delivery Indicators (turnaround within 24–48 hours of final sign-off).

Analytics & Governance

• Track and report on enterprise communication health, aiming for a >65% open/readership rate on internal announcements.
• Measure external employer brand reach to contribute to the team goal of 10,000,000 cumulative reach/impressions and +50,000 net new social followers.
• Enforce brand guidelines, platform governance, and content Quality Assurance (QA) across all internal and external collateral.

Qualifications

• Bachelor's degree in Communications, Journalism, Marketing, Human Resources, or a related field.
• 3–5 years of experience in internal communications, corporate communications, or employer branding (preferably with at least 1–2 years in a senior/lead capacity).
• Proven experience designing multi-channel communication plans, running teaser campaigns, managing external social algorithms, enforcing SLAs, and tracking readership analytics.