Senior Solutions Engineer

Position Summary:

The Senior Solutions Engineer provides senior-level technical direction, oversight, and solution guidance across enterprise infrastructure services. This role partners with internal technology teams, business stakeholders, and third-party suppliers to ensure technical solutions are reliable, secure, scalable, supportable, and aligned with enterprise architecture standards. The Senior Solutions Engineer serves as a subject matter expert and escalation point for complex technology issues, supplier delivery concerns, infrastructure design decisions, and major incident response.

Essential Responsibilities:

· Lead technical solution design, engineering review, and implementation oversight for assigned infrastructure technology areas, including compute, storage, virtualization, cloud, operating systems, backup, and related enterprise platforms.

· Provide technical direction to suppliers and internal teams to ensure solutions are implemented according to approved designs, architecture standards, operational requirements, and security expectations.

· Act as a senior escalation point for complex incidents, performance issues, outages, and problem remediation activities across hybrid infrastructure environments.

· Partner with suppliers to identify root cause, validate corrective actions, and ensure sustainable remediation for recurring issues.

· Review and provide input on supplier technical architecture designs, implementation plans, change plans, recovery plans, and operational support models.

· Evaluate technology options, vendor products, and platform capabilities; prepare recommendations and proposals for management review.

· Monitor supplier performance against SLA and KPI commitments and recommend remediation plans when performance gaps are identified.

· Participate in P1/P2/P3 troubleshooting calls, major incident reviews, disaster recovery exercises, and post-incident analysis.

· Support infrastructure lifecycle planning, capacity management, technical roadmaps, modernization efforts, and cloud/hybrid integration initiatives.

· Mentor Solutions Engineers and provide technical guidance to project teams and operational support partners.

· Collaborate across IT functions, including architecture, security, networking, application, cloud, operations, and business relationship teams.

· Participate in on-call rotation and perform other duties as assigned.

Required Qualifications

· Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent professional experience.

· 7+ years of professional IT experience, including significant experience in infrastructure engineering, operations, architecture, or solutions engineering.

· Advanced knowledge of one or more infrastructure technology domains such as Windows, Linux, storage, network, virtualization, cloud, database, web, or related enterprise platforms.

· Experience providing technical oversight to suppliers, vendors, managed service providers, or cross-functional delivery teams.

· Strong understanding of ITIL-aligned incident, problem, change, release, disaster recovery, and service management practices.

· Experience reviewing technical designs, implementation plans, architecture requirements, and operational readiness plans.

· Ability to analyze SLA/KPI reporting, identify trends, and recommend corrective actions.

· Strong troubleshooting, analytical, documentation, communication, and stakeholder management skills.

· Ability to influence technical direction, communicate with leadership, and operate effectively during high-priority incidents.

Preferred Qualifications

· Experience with Microsoft Azure, VMware, enterprise SAN/NAS storage, Cisco UCS, backup and recovery platforms, or hybrid cloud infrastructure.

· Experience with automation or scripting tools such as PowerShell, Python, Ansible, Azure CLI, Terraform, or REST APIs.

· Experience with disaster recovery planning, capacity planning, performance management, and infrastructure lifecycle management.

· Relevant certifications such as ITIL, Azure, VMware, Cisco, storage platform certifications, TOGAF, PMP, or equivalent are a plus.

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