Job Descriptions:
- Senior Solutions Architect serves as a single technical point of contact in order to become the customer and account manager's trusted advisor.
- Presentation / Technical Scoping Understand the customer's complex technical requirements and determine the best solutions and effectively communicate the value proposition of those solutions in order to meet client goals.
- Provide technical information as necessary to produce and complete winning proposals to comply with client requirements including:
a. Network Diagram, On-time reply to request for technical study filed by Key Acount Manager
b. Must be able to verify the Network Diagram created by NSA I/II/III.
c. Equipment specifications, as needed.
- Product Description, background on Converge Network, as needed.
- Work with customers, attend meetings to make infrastructure upgrade recommendations.
- Personal Goal in Technical Improvement
- Pro-actively do some research for the market trends and offerings in the industry.
- Must have the initiative to study and gain more knowledge on the company's existing network and future expansion.
- Attend technical conventions and updates.
- Employee Professional Relationship (Internal and External)
- Build a client-pre sales relationship to create and maintain the business
- Build a sales-pre sales relationship to collaborate solution that will keep the business growing
- Provide assistance with co-presales and mentor Junior NSA
- Customer Relationship & Satisfaction
- Maintains interaction with current and potential clients in order to improve customer experience which leads to a cyclical increase in customer satisfaction
Job Qualifications:
- Bachelor's degree in Electronics & Communications Engineering, Computer Engineering or Information Technology or a combination of degree and experience in Engineering/ Information Technology.
- Must have at least 5 years of Telecommunications/ Information Technology industry experience, including at least 2 years in presales engineering or consulting
- Must have knowledge on making network architecture, telecommunication industry and solutions market value. License, certifications and network related trainings are a plus.
- Knowledge in Telecommunications and Networking
- Proven technological skills
- Exceptional organizational skills and attention to detail
- Must have analytical and problem-solving capabilities
- Creative thinker that challenges the status quo and thinks outside the box
- Ability to build strong relationships with internal and external stakeholders
- Ability to work under pressure, prioritize multiple tasks efficiently and thrives in a fast-paced environment
- Possess strong listening skills to help customers and provide the necessary solutions
- Display a strong commitment to developing and maintaining long-term customer relationships
