Senior Solution Engineer

About the Role

Are you passionate about consulting with customers and designing innovative technology solutions Join Pre-Sales Engineering team, where you will act as a technical partner to Sales and help customers understand how technologies can address their business and technical requirements.

As a Pre-Sales Solutions Engineer, you will be at the heart of the sales process, serving as a technical evangelist and trusted advisor to customers. You will demonstrate the value of products and services, develop strategic technical solutions, and support the sales team in closing opportunities.

Key Responsibilities

• Manage the pre-sales technical process, including customer discovery, solution design, technical demonstrations, and technical discussions.
• Create sales opportunities by demonstrating technologies and communicating their business and technical value.
• Manage the technical proposal process, ensuring technical information, recommendations, and proposed solutions accurately address customer requirements.
• Partner closely with Sales to understand customer business drivers and develop strategic technical solutions.
• Educate customers on products, services, and capabilities.
• Explain complex technical concepts clearly to both technical and non-technical audiences.
• Evaluate emerging technologies and contribute to product and technical innovation.
• Recommend and help shape solutions for production environments.
• Maximize customer satisfaction, retention, and growth by aligning solutions with customer needs and business requirements.
• Collaborate with cross-functional teams across Sales, Engineering, Product, and Technical Support.

Required Qualifications

• 5+ years of relevant professional experience and a Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
• 5+ years of experience in a customer-facing technical role, preferably in:
• Technical Pre-Sales
• Solutions Engineering
• Sales Engineering
• Technical Consulting
• Strong understanding of Internet technologies and protocols, including:
• TCP/IP
• DNS
• HTTP/HTTPS
• SSL/TLS
• Relevant knowledge of cybersecurity and security technologies.
• Experience or knowledge of public and private cloud technologies.
• Strong technical communication, presentation, and customer-facing skills.
• Ability to explain complex technical concepts to different audiences.
• Strong problem-solving and analytical skills.
• Ability to collaborate effectively with cross-functional teams.
• Ability to manage priorities and work effectively in a fast-changing environment.

Ideal Candidate

The ideal candidate is a technically strong, customer-oriented professional who can bridge the gap between business requirements and technical solutions. You should be comfortable engaging with customers, conducting technical presentations and demonstrations, understanding their challenges, and translating those requirements into effective technology solutions.

Important: Candidates should clearly highlight their Pre-Sales / Sales Engineering / Solutions Engineering, customer-facing, Internet networking, security, and cloud experience in their resume.