Job Summary
The Senior Consultant leads end-to-end ServiceNow solution delivery across GRC/IRM, SecOps/TPRM, CSM, HRSD, ITOM, ITAM, and CMDB, including AI-powered capabilities such as Virtual Agent, Now Assist, and Predictive Intelligence. The role includes functional leadership, solution design, advanced configuration, and guiding junior consultants.
Role Responsibilities
- Lead configuration and delivery of multi-module ServiceNow solutions, including GRC/IRM, SecOps, CSM, HRSD, ITOM/Discovery, ITAM, and CMDB.
- Facilitate workshops to gather requirements and define solution designs.
- Prepare detailed configuration documentation, process flows, and design specifications.
- Build enterprise automations and workflows using Flow Designer and Workflow Editor.
- Implement AI capabilities including Virtual Agent, Now Assist, Predictive Intelligence, Agent Assist, and AI Search.
- Support integration architecture and troubleshoot REST/SOAP/IntegrationHub integrations.
- Provide mentorship, conduct quality reviews, and guide junior team members.
- Manage enhancements, optimization activities, and stakeholder discussions.
Requirements
- 6–8 years of ServiceNow implementation or consulting experience.
- Strong expertise in at least two of the following: GRC/IRM, SecOps, CSM, HRSD, ITOM, ITAM, CMDB.
- Experience leading workshops and engaging senior stakeholders.
- Proficiency in scripting (JavaScript, Glide), configurations, and automations.
- Experience with enterprise-level ServiceNow integrations.
Certifications
- ServiceNow Certified System Administrator (CSA) – mandatory.
- At least two CIS certification in CSM, HRSD, IRM/GRC, SecOps, or ITOM.
- ITIL Foundation - preferred
Education & Background
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 3+ years of experience implementing or configuring ServiceNow.
Technical Skills
- Strong configuration experience in GRC/IRM, SecOps, CSM, HRSD, ITOM/ITAM, CMDB.
- Integration expertise with REST, SOAP, OAuth.
- Experience with Flow Designer, ATF, dashboards, and reporting.
- Familiarity with Now Assist, Virtual Agent, and automation frameworks.
