Senior Shopify Operations Manager

Job Overview

Our client is looking for an experienced Senior Shopify Operations Manager to own the day-to-day management, launch, and optimization of online stores. This role is responsible for ensuring every store is professionally built, fully merchandised, launched on time, and continuously optimized to drive revenue and deliver an exceptional customer experience.

You will collaborate with cross-functional teams including Sales, Product Development, Marketing, Customer Service, Fulfillment, and Shopify Operations to coordinate successful launches, improve merchandising strategies, and support long-term business growth.

This role is ideal for someone who thrives on ownership, attention to detail, project management, merchandising, and continuous improvement.

Schedule: Monday - Friday, 9:00 AM - 6:00 PM PST, with 1 hour unpaid break (40 work hours per week)

Responsibilities

Store Operations

• Manage multiple online stores from initial setup through launch and ongoing optimization.
• Coordinate new store launches and ensure all milestones are completed on schedule.
• Build or oversee Shopify product creation.
• Build or oversee landing page creation.
• Create and organize collections.
• Configure product options and variants.
• Publish and maintain online stores.
• Perform quality assurance checks on all products and store pages before launch.
• Ensure customer requirements and project deliverables are completed accurately.

Shopify Management

• Serve as the internal Shopify expert responsible for maintaining high-performing online stores.
• Manage products, collections, and landing pages.
• Improve site navigation and user experience.
• Maintain Shopify themes and templates.
• Optimize product and collection SEO.
• Implement merchandising and conversion rate optimization (CRO) initiatives.
• Manage product tagging, metafields, and templates.
• Optimize images and mobile responsiveness.
• Perform Shopify theme updates and ongoing maintenance.

Launch Coordination

• Coordinate successful launches across multiple departments.
• Notify internal stakeholders when stores are live.
• Ensure products are production-ready before launch.
• Provide live store links and launch documentation.
• Complete launch checklists and verify launch readiness.

Merchandise Development

• Continuously improve product assortments and merchandising strategies.
• Collaborate with internal teams to introduce new products, seasonal collections, promotional items, and limited-edition releases.
• Identify opportunities to increase average order value, customer engagement, and repeat purchases.

Cross-Functional Communication

• Act as the central point of coordination between Sales, Product, Marketing, Customer Service, Fulfillment, and Operations.
• Keep stakeholders informed of project status, timelines, and launch progress.
• Ensure projects move forward efficiently without delays.

Revenue Optimization

• Continuously identify opportunities to improve conversion rates, average order value, units per transaction, returning customer rate, seasonal campaigns, new product launches, and customer engagement.

Key Performance Indicators (KPIs)

• Operational: Store launch accuracy, on-time launches, product accuracy, zero critical launch errors, quality assurance completion rate.
• Shopify Performance: Store conversion improvements, collection optimization, product SEO completion, mobile optimization, landing page quality, site merchandising effectiveness.
• Revenue: Online store sales growth, average order value growth, product attachment rate, new product launches, repeat purchase growth.
• Communication: Timely stakeholder updates, internal response times, coordination of customer issue resolution, launch communication accuracy.

Requirements

• Proven hands-on experience managing Shopify stores in a commercial eCommerce environment.
• Strong understanding of products, collections, pages, navigation, themes, metafields, Shopify Admin, Shopify Apps, SEO, CRO, product merchandising, landing pages, and analytics.
• Strong understanding of product positioning, product assortment, pricing strategy, cross-selling, upselling, bundling, seasonal merchandising, and product hierarchy.
• Ability to identify opportunities to increase revenue through merchandising improvements.
• Experience managing multiple projects simultaneously while maintaining deadlines.
• Strong prioritization, scheduling, follow-up, documentation, and organizational skills.
• Professional written and verbal communication skills.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Ability to proactively identify issues before they impact customers.
• Takes ownership of solutions and continuously seeks process improvements.

Required Experience

• 3+ years of experience managing Shopify stores.
• Experience growing revenue through Shopify.
• Experience creating and managing products and collections.
• Experience with eCommerce merchandising.
• Experience coordinating cross-functional projects.
• Experience supporting marketing campaigns.
• Experience managing product launches.

Nice to Have

• Experience in apparel, sporting goods, promotional products, or similar eCommerce industries.
• Shopify Plus experience.
• Print-on-demand or customized product experience.

Ideal Candidate

• Highly organized, detail-oriented, customer-focused, proactive, process-driven, commercially minded, collaborative, calm under pressure, positive and accountable, and curious with a continuous learning mindset.

Success After 90 Days

• Independently manage multiple online stores with minimal supervision.
• Launch stores accurately and on schedule.
• Efficiently build or coordinate product and landing page creation.
• Maintain optimized Shopify merchandising and store performance.
• Ensure all stakeholders receive timely project updates.
• Recommend and implement new merchandising opportunities.
• Improve conversion rates and overall sales performance.
• Become a trusted operational partner across Sales, Marketing, Customer Service, Fulfillment, and Product teams.

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Note

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.