Senior ServiceNow Product Owner

What It's About

We are looking for a Senior ServiceNow Product Owner to deliver and enhance enterprise workflow solutions that improve user experience, streamline operations, and support business objectives. The role combines deep ServiceNow expertise with AI-driven innovation, helping transform ideas and requirements into scalable digital solutions. As a senior technical contributor, you will drive platform evolution, uphold engineering standards, and mentor team members while promoting continuous improvement.

Key Responsibilities

Productivity & Quality

• Manage stakeholder relationships to facilitate effective request intake, prioritization, and alignment of platform initiatives with strategic business objectives.
• Act as a trusted advisor to senior leadership on platform capabilities, risks, and opportunities.
• Balance technical feasibility, business impact, and resource availability to drive decision-making.
• Lead complex ServiceNow implementations across ITSM, ITOM, HRSD, and custom applications.
• Define and enforce development standards, governance models, and platform best practices.
• Oversee internal and external development teams, ensuring high-quality, maintainable code and configurations.
• Facilitate ongoing engagement with business units to understand needs, gather requirements, and define value-driven use cases.
• Lead backlog management, sprint planning, and release coordination, ensuring transparency and alignment with business goals.
• Design scalable, secure, and integrated ServiceNow solutions that support cross-functional workflows and enterprise automation.
• Evaluate new ServiceNow capabilities and third-party integrations to enhance platform functionality.
• Ensure architectural consistency and alignment with enterprise IT strategy.
  
  

Compliance

• Timely complete all compliance obligations and trainings, including relevant professional certification if applicable
• Thoroughly understand and guide team members on the compliance, security and operational responsibilities in your area of work.
  
  

Qualifications

What we expect

• Bachelor's or Master's degree in Computer Science, Information Systems, or related field.
• 10+ years of hands-on ServiceNow experience, including platform architecture, module implementation, and custom development.
• Proven track record in leading enterprise-scale ServiceNow programs and managing cross-functional stakeholder relationships.
• Strong understanding of ServiceNow architecture, APIs, and integration strategies.
• Experience in Agile product ownership and backlog management.
• Strong background in IT Service Management (ITSM) and familiarity with ITIL practices.
• Demonstrated experience leveraging AI capabilities within ServiceNow
  
  

Preferred Skills

• ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/HRSD)
• Familiarity with cloud-native architecture, DevOps practices, and CI/CD pipelines.
• Strong communication, facilitation, and stakeholder management skills.
• Ability to influence without authority and drive consensus across diverse teams.
  
  

Work Arrangement

• Schedule : 1PM-10PM PHT
• Hybrid : 3 days onsite, 2 days work form home. Mondays and Fridays are mandatory onsite days
  
  

What We Offer

Partners Group is a global financial institution that retains the culture, pace and agility of a start-up. As a growing firm, we are committed to attracting, developing and retaining the very best talent by offering a workplace where results are truly recognized and rewarded. We offer a fantastic opportunity for you to grow:

• Professional, international working environment
• Challenging, rewarding career within a growing company
• Collaborative environment, with on-the-job training and mentorship opportunities
• One-month sabbatical after every five years of service
• Education assistance program
• Fun office and team events, including volunteer opportunities to connect with and help our local communities
  
  

www.partnersgroup.com

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