Senior ServiceNow Platform Administrator

Experience - 5 to 12 years

Location - Makati (Hybrid - 2 days WFO in a week)

Job type: Permanent with MNC (direct hire)

As a ServiceNow Platform Engineer, you will:

· Ensure platform stability and usability across both production and non-production environments.

· Conduct application maintenance, including performance tuning, monitoring, and issue resolution.

· Oversee incident support and troubleshooting related to the platform.

· Lead planning and execution of platform upgrades.

· Manage instance security, including user/group access, administrative controls, and access control lists.

· Provide configuration guidance and support to developers.

· Maintain a secure and hardened platform environment.

· Establish and enforce security standards across the platform.

· Validate technical design and integration requirements to support data exchange between systems.

· Maintain integrations between ServiceNow and internal applications or systems.

· Demonstrate the ability to quickly learn new capabilities and business processes, with a proactive approach to leading and driving new initiatives.

Required Skills

· Experience with ServiceNow development and administration.

· Proven experience in administering and maintaining ServiceNow instances, including upgrades, performance monitoring and tuning, system hardening, technical design, and integration implementation.

· Hands-on expertise in implementing Single Sign-On (SSO) solutions using SAML and OpenID Connect (OIDC).

· Skilled in integrating ServiceNow with external systems such as Entra ID, endpoint management, security platforms, and observability tools.

· Proficient in optimizing ServiceNow instance and database performance through advanced tuning techniques.

· Experience with Java or a similar object-oriented language.

· Knowledge of data structures, algorithms, object-oriented design, and design patterns.

· Analytical and design skills to solve complex problems.

· Knowledge of ServiceNow ITIL processes and best practices.

· Azure fundamentals, Azure DevOps

· Strong problem-solving skills and the ability to work independently.

· Excellent communication skills to interact with stakeholders and team members.