Role Summary
We are looking for an experienced ServiceNow Human Resources Service Delivery and Global Business Services (HRSD/GBS) Technical Consultant who will design, configure, implement, integrate, and support enterprise ServiceNow solutions that improve employee services and shared-service operations.
The successful candidate must hold a current ServiceNow certification relevant to HRSD and have proven experience delivering complex, enterprise-scale HRSD implementations. The role will work closely with Solution and Technical Architects, providing detailed product and technical design input and translating HR, employee experience, shared-service, security, data privacy, and operational requirements into secure, scalable, and supportable solutions.
Key Requirements:
- 5+ years of hands-on ServiceNow experience, including GRC/IRM and/or Security Operations (SecOps) implementations.
- Experience delivering multiple end-to-end enterprise ServiceNow implementations.
- Strong expertise in:
- ServiceNow GRC/IRM (Risk, Compliance, Audit, Operational Risk)
- ServiceNow SecOps (Security Incident Response, Vulnerability Response, Threat Intelligence)
- CMDB, CSDM, integrations, workflows, reporting, and security architecture
- Advanced ServiceNow development/configuration skills:
- JavaScript
- Glide APIs
- REST/SOAP APIs
- IntegrationHub
- Flow Designer
- Experience integrating ServiceNow with:
- SIEM/SOAR platforms
- Vulnerability scanners
- Identity & security tools
- Cloud security solutions
- Enterprise applications
- Proven ability to lead technical workshops and engage with senior stakeholders, including CISOs, security leaders, risk and compliance teams.
- Strong experience translating business, risk, compliance, and cybersecurity requirements into scalable ServiceNow solutions.
- Proven leadership experience managing technically complex implementations and mentoring teams.
Mandatory Certifications:
- Current ServiceNow certification in one or more of the following:
- CIS - Risk & Compliance
- CIS - Security Incident Response
- CIS - Vulnerability Response
- Equivalent current ServiceNow certifications
- Minimum of 3 ServiceNow Certified Implementation Specialist (CIS) certifications
- ServiceNow Certified Technical Architect (CTA) highly preferred
Preferred Certifications:
- ServiceNow CSA and/or CAD
- CISSP, CISM, GIAC, CEH, Security+ or equivalent cybersecurity certifications
Preferred Domain Experience:
- Cybersecurity, Risk Management, Compliance, Audit, Incident Response, or Vulnerability Management
- Large enterprise, regulated, financial services, healthcare, government, or critical infrastructure environments
Soft Skills:
- Excellent communication and stakeholder management skills
- Strong problem-solving and consulting background
- Ability to work independently and manage multiple priorities
- Experience presenting to executive and technical audiences
