Role Overview
We are seeking a Senior Service Provider Manager to govern global outsourced services. In this role, you will maintain the vendor management framework, mitigate third-party operational risks, manage provider relationships, and drive strategic process improvements to support business growth.
Key Responsibilities
- Governance & Risk Management: Maintain and refine global service provider frameworks, policies, and service catalogues using industry best practices.
- Vendor & SLA Oversight: Manage third-party lifecycles, monitor SLA performance metrics, and handle complex stakeholder queries and escalations.
- Process & Strategy: Lead strategic initiatives to optimize operating efficiency, streamline workflows, and drive automation opportunities.
- Team Leadership & Quality Control: Support leadership by coaching junior team members, establishing quality standards, and ensuring accurate, timely deliverables.
- Stakeholder Collaboration: Build strong, trust-based relationships across internal teams and external providers to resolve issues and enforce accountability.
Key Qualifications
- Education: Degree in Finance, Accounting, Business, or a related field.
- Experience: 7+ years in service provider oversight or third-party relationship management (experience in asset management is a plus).
- Technical Expertise: Demonstrated capability in assessing operational risks, monitoring SLAs, and managing vendor performance tools.
- Soft Skills: Strong negotiation, problem-solving, project management, and English communication skills.
