SENIOR SERVICE MANAGER

SENIOR SERVICE MANAGER

Industry: Automotive – Multi-Brand Car Service

Experience: 12+ Years

Qualification: B.E./B.Tech or Diploma in Automobile / Mechanical Engineering

Location: Bangalore

Role Overview:

We are looking for an experienced Service Head / Senior Service Manager to lead end-to-end operations of a multi-brand car service business, drive business growth, improve workshop efficiency and deliver excellent customer satisfaction.

Key Responsibilities:

• Lead overall multi-brand car service operations, including workshop and field operations.
• Manage B2B and B2C service business, revenue growth and operational profitability.
• Handle service teams, workshop managers, service advisors and technicians.
• Drive customer satisfaction, retention, complaint resolution and service quality.
• Manage garage/vendor partnerships, spare parts procurement and insurance coordination.
• Monitor service turnaround time, productivity, quality, SLAs and operational KPIs.
• Develop business through corporate tie-ups, insurance networks and strategic partnerships.
• Implement standard operating procedures and improve operational efficiency.

Mandatory Requirements:

• Strong experience in multi-brand car service operations.
• Experience with organised automotive service platforms such as MyTVS, Automovill, Pitstop, GoMechanic or similar multi-brand networks.
• Proven experience managing large service teams and multiple workshop operations.
• Strong knowledge of automotive service processes, customer handling, vendor management and business operations.
• Good understanding of revenue, cost control, service quality and operational performance.

Preferred Profile: Candidates currently working as Service Head, Regional Service Manager, Senior Service Manager, City Head or Operations Head in multi-brand automotive service companies.