Senior Service Desk Specialist

Discover your 100% YOU with MicroSourcing!

Position: Senior Service Desk Specialist
Location: Picadilly Site, BGC
Work Setup & Shift: Onsite | Day Shift

Why join MicroSourcing

Youu0027ll have:

• Competitive Rewards.: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Be a part of something big at Microsourcing! Weu0027re building a new team to support Australiau0027s dynamic challenger in the telco space, a company committed to redefining customer experiences and pushing the boundaries of
digital innovation. This is your chance to contribute to projects that connect
millions nationwide while working with cutting-edge technology. Join us on
this exciting journey and grow your career with a company thatu0027s at the
forefront of the telecommunications industry!

About the role:
Provides frontline support for Enterprise customers, managing incidents and service requests across multiple technologies. Ensures customer satisfaction through prompt resolution and clear communication.

Responsibilities:

• Own and triage customer incidents and service requests
• Resolve tickets or escalate to appropriate technical teams
• Meet SLAs for response and resolution times
• Manage and monitor ServiceNow queues
• Coordinate with internal teams and external vendors
• Maintain accurate and up-to-date documentation
• Participate in product and service update activities
• Ensure smooth handovers between shifts
• Communicate clearly with customers and stakeholders

Qualifications:

• 1-3 years of experience in Service Desk or Incident Management
• Tertiary qualification or equivalent experience
• Strong customer service and communication skills
• Technical aptitude in ICT, Mobile, and Voice technologies
• Experience using ITSM tools (e.g., ServiceNow)

--

About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU
MicroSourcing firmly believes that our companyu0027s strength lies in our peopleu0027s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - itu0027s our commitment. Our way of life. Here, we donu0027t just accept your unique authentic self - we celebrate it, valuing every individualu0027s contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/
.Terms & conditions apply