Senior Service Delivery Manager

Oversees overall IT Asset Management service delivery under DFS, ensuring governance, SLA compliance, and operational excellence across all workstreams (SAM, FSO, Licensing, Platform, and Command Center).

Key Responsibilities:

- Manage ITAM delivery, SLA adherence, and performance governance.

- Conduct operational reviews and client governance calls.

- Drive continuous service improvement and automation initiatives.

- Lead escalations, audits, and monthly performance reports.

Skills / Experience:

- 10+ years in ITAM / ITSM service delivery.

- Strong stakeholder management and people leadership.

- ITIL v4 certification preferred.

Official References:

- AXELOS ITIL 4 Framework - https://www.axelos.com/certifications/itil-certifications

- HCLTech Digital Foundation Services Overview - https://www.hcltech.com/offerings/digital-foundation-services