We are looking for an experienced and enthusiastic candidate with both a functional and technical understanding of the Salesforce Platform.
Our Senior Salesforce Technical Consultant will be heavily involved in our projects and would be responsible for Salesforce configuration. You will work alongside Business Analysts, a Technical Consultant and a Senior Technical Consultant/Developer to help design, develop, and deploy internal Salesforce projects and BAU changes all while learning and growing your skill set.
Using their expertise, the successful candidate will quickly assimilate our current organisational situation, business processes and supporting applications in order to play a key role in the design and delivery of future Salesforce enhancements. In doing so the successful candidate will be a key player in major projects with multiple departments and stakeholders playing an integral role in our systems transformation programme.
As part of the Salesforce team, you will ensure projects are delivered in line with the company's development, change and release process.
Key Accountabilities:
- Ownership towards the architecture of Salesforce
- Responsible for the deployments for Salesforce using Gitlab and Gearset
- Manage technical design, delivery and testing of integrations and custom extensions Assist with the configuration and customisation in different Salesforce offerings including Sales & Service Cloud, Revenue Cloud, Pardot, CPQ Plus, DocuSign and other products.
- Write and maintain functional documentation of customer business requirements and translate into technical requirements.
- Validation of functional and technical design.
- Create profiles, permission sets, custom permissions & implement security/sharing rules at object, field and record level.
- Design custom objects, custom fields, record type-based page layouts, custom tabs
- Knowledge on custom setting, custom metadata Types and custom labels.
- Set up validation rules, approval processes and flows.
- Perform manual and/or automated data entry/data clean-up as required.
- Work on documentation and preparing training materials.
- Provide second line support for Salesforce when required, acting as an escalation route for support teams.
- Working with other system owners of connected systems such as Workday, Pardot, DocuSign, MuleSoft, etc.
- Work with operational teams around the world as required.
Minimum Requirements:
- Salesforce Administrator Certification, preferably Advanced
- Hands-on experience using and implementing Salesforce Sales Cloud, Service Cloud and Revenue Cloud ideally with knowledge of Pardot, DocuSign and CPQ, in addition configuring App Exchange integrations with external solutions.
- Custom Development of Flows
- Experienced using Gearset and Global Gitlab for deployments or other deployment toolsets.
- Demonstrable experience of covering the complete project life cycle, in a structured environment (agile methodology).
- Demonstrable experience of covering the complete project life-cycle, in a structured environment (agile methodology).
- Experience delivering successful application system changes related to Salesforce.
- Demonstrable skill in the following areas:
- Configuration of custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, flows, approval processes, installed packages, APEX and Visualforce
Desirable Requirements:
- Bachelor's or master's degree in computer science, Information Technology or equivalent.
- Previous project experience implementing migrated systems to Salesforce from legacy CRM systems.
- Previous project experience with interfaces between multiple systems.
- Previous experience of working across multi-state locations and time zones, within a Company that has experience of mergers and acquisitions.
- Experience in the technology sector, even better in the professional services world is desirable.
- In depth understanding of the underlying processes that business systems support in a production environment.
