Senior Sales & Customer Experience Lead

Senior Sales & Customer Experience Lead

This is not a standard sales role.

We're looking for someone who wants more than just closing sales.

This role is part of our long-term succession plan. You'll work closely with the business owner and our current Sales Lead to learn every part of the business. As you build your knowledge and confidence, you'll take on increasing responsibility with the goal of eventually leading our sales and customer experience function.

If you're looking for a role where you can genuinely grow, take ownership and become one of the key people in a business, we'd like to hear from you.

About Us

We are an established Australian furniture retailer selling high-quality furniture across Australia.

Our customers don't usually buy on impulse. They ask questions, compare products and often need guidance before making a decision. Once they purchase, they expect excellent communication and support until everything is delivered and complete.

Our reputation has been built on trust, honest advice and looking after our customers—not pressure selling.

What You'll Be Doing during your first few months

You'll learn how the business works from end to end, including:

• Product knowledge
• Zoho CRM
• Order processing
• Supplier ordering
• Delivery processes
• After-sales support
• Customer enquiries
• Complaint and warranty handling

We do this intentionally because we believe the best sales leaders understand everything that happens after a customer says yes.

As your training progresses

You'll gradually take ownership of:

• Responding to sales enquiries by phone, email and live chat
• Helping customers choose the right furniture
• Following up quotes and warm leads
• Closing high-value furniture sales
• Achieving monthly sales targets
• Keeping customers updated throughout their order
• Managing delivery enquiries
• Resolving customer complaints and warranty issues
• Working with suppliers and freight companies to solve problems
• Improving our sales and customer service processes
• Supporting and eventually helping lead our sales team

This Role Will Suit Someone Who

✔ Enjoys both sales and solving problems

✔ Is confident speaking with customers

✔ Stays calm under pressure and doesn't avoid difficult conversations

✔ Takes ownership and follows problems through until they're resolved

✔ Is organised and pays attention to detail

✔ Wants to understand how a business operates, not just how to make sales

✔ Is looking for a long-term career with increasing responsibility

Experience

We're more interested in how you work than where you've worked.

Ideally you'll have experience in:

• High-value or consultative sales
• Following up leads and building customer relationships
• Handling customer complaints professionally
• Working with CRM systems

Furniture industry experience is a bonus, but not essential.

Working Hours

• 10:00am – 4:00pm Australian Eastern Time
• 6 days per week (including Saturdays)
• Fully remote
• Reliable internet connection required

Salary & Benefits

• Base salary of USD $6–10 per hour (depending on experience and skills)
• Plus sales commission
• Regular salary reviews based on performance and increased responsibilities
• Clear career progression into a leadership role

Recruitment Process

• Screening questions
• Skills assessment
• Interview
• Final interview

A Final Note

This isn't the right role for everyone.

We're not looking for someone who only wants to sell.

We're looking for someone who wants to understand the business, take ownership, solve problems, build strong customer relationships and eventually lead our sales and customer experience function.

We can teach you our products, systems and processes.

What we can't teach is ownership, confidence and the willingness to step up when things don't go to plan.

If that sounds like you, we'd love to hear from you.