Job Description

Job Responsibilities:

Conduct high-touch bridal consultations with warmth, confidence and strong fashion authority.
Diagnose each bride's needs through thoughtful questioning and active listening.
Curate gowns based on her personality, proportions, venue, wedding vision and budget.
Build trust quickly and guide clients confidently through complex or emotional decisions.
Present pricing, packages, policies and timelines with clarity and accuracy.
Convert qualified appointments into confirmed sales through consultative
Follow up consistently with undecided brides and nurture relationships across longer sales cycles.
Identify opportunities for thoughtful upgrades, additional gowns, accessories and complete bridal styling.
Maintain ownership of every client relationship from consultation through handover.
Keep detailed and accurate client, product, payment and follow-up records.
Work closely with operations, fittings and alterations teams to ensure a seamless client experience.
Proactively ensuring precise communication and expectation-setting.
Build referral relationships with brides, planners, venues and luxury-industry partners.
Support events, trunk shows, overseas showcases and VIP appointments.
Coach junior stylists and contribute to the continuous improvement of the boutique's sales standards.