Senior Representative
Senior Representative
dempsey resource management- Posted 3 days ago
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Job Description
CAREER OPPORTUNITY: SENIOR REPRESENTATIVE
Location: Quezon City (QC)
Employment Type: Full-time
Position Purpose & Key Responsibilities
Customer Experience: Deliver exceptional customer experience (CX) by utilizing your full potential to achieve organizational objectives, earn customer confidence, and drive professional development.
Issue Resolution: Demonstrate strong comprehension skills to provide clear, concise, and efficient customer resolutions.
Product Expertise: Maintain expert usage of the InSinkErator knowledgebase, internal processes, and product line.
Consumer Advocacy: Proactively identify opportunities beneficial to the consumer.
Systems Operations: Utilize Oracle and Google applications to support daily operational tasks.
Schedule & Operations Management: Manage shifting operations, including working on weekends, scheduled days off, and handling overtime during peak seasons.
Qualifications & Key Competencies
Education & Experience:
Graduate of any 4-year degree course.
Proven experience in Customer Service.
Technical & Operational Skills
Expertise in ERP Applications and Microsoft Office (specifically for Inventory Management).
Proficient in using Oracle and Google Suite applications.
Knowledgeable in Risk Management and business continuity protocols.
Professional & Interpersonal Competencies
Excellent oral and written communication skills.
Keen eye for detail, strong problem-solving, and sound decision-making abilities.
Strong team leadership, relationship management, and planning skills.
Self-driven, motivated, and highly resilient.
Preferred Certifications & Trainings
Commitment to continuous learning (e.g., Certified Mert-Holder, Inventory Management).
Background in Customer Service Skills Training and Moments of Truth Training.
Location: Quezon City (QC)
Employment Type: Full-time
Position Purpose & Key Responsibilities
Customer Experience: Deliver exceptional customer experience (CX) by utilizing your full potential to achieve organizational objectives, earn customer confidence, and drive professional development.
Issue Resolution: Demonstrate strong comprehension skills to provide clear, concise, and efficient customer resolutions.
Product Expertise: Maintain expert usage of the InSinkErator knowledgebase, internal processes, and product line.
Consumer Advocacy: Proactively identify opportunities beneficial to the consumer.
Systems Operations: Utilize Oracle and Google applications to support daily operational tasks.
Schedule & Operations Management: Manage shifting operations, including working on weekends, scheduled days off, and handling overtime during peak seasons.
Qualifications & Key Competencies
Education & Experience:
Graduate of any 4-year degree course.
Proven experience in Customer Service.
Technical & Operational Skills
Expertise in ERP Applications and Microsoft Office (specifically for Inventory Management).
Proficient in using Oracle and Google Suite applications.
Knowledgeable in Risk Management and business continuity protocols.
Professional & Interpersonal Competencies
Excellent oral and written communication skills.
Keen eye for detail, strong problem-solving, and sound decision-making abilities.
Strong team leadership, relationship management, and planning skills.
Self-driven, motivated, and highly resilient.
Preferred Certifications & Trainings
Commitment to continuous learning (e.g., Certified Mert-Holder, Inventory Management).
Background in Customer Service Skills Training and Moments of Truth Training.
More Info
Key Skills
ERP Applications
Business Continuity Protocols
About Company
Skills:
Microsoft Office, invoice portals, Attention To Detail, Analytical Ability, Time Management, Dispute Resolution, Communication Skills, Problem-solving
Skills:
Microsoft Office Applications, Crm Systems, Written Communication, Attention To Detail, consultative questioning skills, Organizational Skills, telephone communication, waste-stream terminology