Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a
global provider of revenue cycle management (RCM) and specialized clinical services for organizations in their search for a
SeniorQuality Manager based in
Cebu City.
Salary Range: Up to ₱140,000
Work Setup: Onsite
Shift Schedule: Night Shift
Location: Cebu City
The role
We are looking for a Senior Quality Manager to lead the Quality function for our client. This role is responsible for driving quality strategy, ensuring compliance with client and regulatory standards, leading high-performing quality teams, and implementing continuous improvement initiatives to enhance operational performance and customer experience.
Your Responsibilities
- Lead, mentor, and develop Quality Managers and Quality Analysts to achieve quality and business objectives.
- Oversee quality audits and ensure compliance with client requirements, HIPAA, and internal quality standards.
- Analyze quality metrics and performance trends to identify improvement opportunities and implement corrective actions.
- Develop and maintain quality dashboards and reports using advanced Microsoft Excel to support business decisions.
- Partner with Operations, Training, and clients to drive process improvements and maintain quality alignment.
- Lead calibration sessions, business reviews, and quality governance meetings with internal and client stakeholders.
- Drive continuous improvement initiatives to enhance quality, efficiency, and operational performance.
- Ensure compliance with company policies, regulatory requirements, and quality management best practices.
What We're Looking For
- Bachelor's degree in any field.
- At least 7 years of experience in Quality Management within a BPO environment, with a strong background supporting US Healthcare accounts.
- Proven experience in quality auditing, people management, stakeholder management, and performance improvement.
- Advanced proficiency in Microsoft Excel.
- Experience creating and maintaining quality dashboards from scratch.
- Lean Six Sigma Green Belt certification is preferred.
- Strong analytical, leadership, communication, and problem-solving skills.
- Must be willing to work onsite in Cebu City on a night shift schedule.
Ready to take the next step in your career Submit your application now!
- We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.
