Job Description

The Senior Property Manager is responsible for the overall management and operational performance of assigned residential properties. The role ensures the property is well-maintained, financially sound, compliant with company policies and regulatory requirements, and able to provide excellent service and a positive living experience to residents, unit owners, and stakeholders.

The position provides leadership and direction to the property management team, oversees day-to-day operations, manages client and resident relationships, and ensures that property objectives, service standards, and financial targets are consistently achieved.

Key Responsibilities

1. Property Operations and Management

Oversee the overall day-to-day operations of assigned residential properties.
Ensure efficient delivery of property management, engineering, security, housekeeping, customer service, and administrative services.
Monitor the condition, cleanliness, safety, and overall appearance of the property and common areas.
Ensure that property operations comply with company policies, building regulations, and applicable laws.
Develop and implement operational plans and initiatives to improve property performance and resident experience.

2. Leadership and Team Management

Lead, coach, and supervise the property management team to ensure effective performance and accountability.
Set team objectives, monitor individual performance, and provide regular feedback and coaching.
Identify manpower requirements and coordinate with People & Culture on recruitment, deployment, training, and employee-related concerns.
Promote teamwork, professionalism, discipline, and excellent customer service within the property team.

3. Financial and Budget Management

Prepare, monitor, and manage the property's annual operating and capital expenditure budgets.
Monitor collections, expenses, utilities, maintenance costs, and other property-related financial activities.
Ensure that expenditures are properly controlled and aligned with approved budgets.
Review financial and operational reports and implement corrective actions when necessary.
Identify opportunities to improve cost efficiency and maximize property resources.

4. Resident and Client Relations

Maintain strong relationships with unit owners, residents, homeowners associations, clients, and other stakeholders.
Address and resolve escalated resident complaints, concerns, and service issues in a timely and professional manner.
Ensure consistent implementation of house rules, policies, and community guidelines.
Facilitate meetings, consultations, and discussions with clients, residents, and association representatives when necessary.
Promote a positive resident experience and maintain high customer satisfaction.

5. Maintenance and Engineering Oversight

Coordinate with the Engineering team to ensure preventive and corrective maintenance programs are properly implemented.
Monitor major repairs, projects, equipment maintenance, and building facilities.
Ensure timely resolution of technical and maintenance concerns affecting residents and property operations.
Review recommendations for repairs, replacements, and capital improvement projects.

6. Safety, Security, and Compliance

Ensure compliance with fire safety, occupational safety, environmental, building, and other applicable regulatory requirements.
Coordinate with security and emergency response teams to maintain a safe and secure residential environment.
Ensure proper implementation of emergency preparedness and business continuity procedures.
Monitor compliance with permits, licenses, insurance requirements, and other statutory obligations.

7. Vendor and Contractor Management

Oversee third-party contractors, suppliers, and service providers supporting property operations.
Evaluate vendor performance, service quality, and compliance with contractual requirements.
Review service agreements, quotations, and recommendations in coordination with concerned departments.
Ensure contractors deliver services according to agreed standards, timelines, and specifications.

8. Reports and Documentation

Prepare and review regular operational, financial, maintenance, incident, and management reports.
Ensure accurate and timely submission of required property reports and documentation.
Analyze property performance indicators and recommend appropriate actions for improvement.
Maintain proper records of property operations, contracts, incidents, and stakeholder concerns.

9. Property Improvement and Strategic Initiatives

Identify opportunities to improve operational efficiency, service quality, resident satisfaction, and property value.
Lead or support property improvement, renovation, and enhancement projects.
Monitor industry practices and recommend initiatives that can improve residential property management services.
Support management in achieving company and property-specific objectives.

Qualifications

Bachelor's degree in Property Management, Business Administration, Real Estate Management, Engineering, Hospitality Management, or a related field.
Preferably with 5–8 years of relevant experience in property management, with at least 2–3 years in a supervisory or managerial capacity.
Experience handling residential condominium properties is highly preferred.
Strong knowledge of property operations, facilities management, customer service, budgeting, and regulatory compliance.
Excellent leadership, communication, negotiation, and problem-solving skills.
Strong organizational and decision-making abilities.
Proficient in Microsoft Office and property management-related systems.
Willing to work on-site and handle operational concerns beyond regular working hours when necessary.

Key Competencies