Senior Project Manager (Records Keeping)

About BNP Paribas Group:

BNP Paribas Group is a leading European bank with a strong global footprint across 72 markets and more than 202,000 employees. The Group provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.

About BNP Paribas Solutions - Philippines Branch

Established in 2024, BNP Paribas Solutions Philippines Branch is a branch of BNP Paribas Group, a leading bank in Europe with an international reach. We provide support services. back-office operations services related to or which further the accomplishment of the corporation's investment services, banking transaction processing, and equity investment.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

Corporate and Institutional Banking has an active IT ecosystem with its own IT backbone that involves a large workforce of IT employees working for DEV, Testing and Support projects. CIB ITO Production ensures the provision of industrialized and digital production services. The objective is to offer innovative products and services to its customers in a performing, globally secured environment to speed up delivery and time to market. We manage operational risk by running stable and robust IT production platforms. CIB ITO production hosts critical service delivery comprising of Global Markets, Global Banking, Client & Employee, ALM&T, Regulatory & Control IT and BP2S.

Position Purpose

The role will primarily serve as the as Project Manager and SPOC for Record Keeping project portfolio and channels by monitoring and reporting on individual projects within the Record Keeping program that impact the APAC region

Responsibilities

• Develop and manage project plans, timelines and budgets for Record Keeping Perimeter
• Coordinate with stakeholders to define project scope, objectives and deliverables
• Lead cross-functional teams including but not limited to IT, business analyst or application supports
• Identify potential risks and develop mitigation plans to address them
• Monitor project progress and adjust plans as necessary to stay on track
• Liaise with external vendors and contractors to procure necessary services and equipment
• Oversee the setup of Record Keeping solution components including servers, networking, storage etc
• Provide regular updates to management and stakeholders on project progress
• Prepare the project schedule, define the milestones
• Track and report progress, identify and mitigate risks, removing blockers
• Able to demonstrate the ability to undertake the above responsibilities
• Practical experience in managing projects on: Cisco voice, Unigy, SBC, voice recording (Verint/NICE), MS Teams
• Effective communication skills to handle comms to teams, management and cross function stakeholders at all levels, and a proven record track record of delivering projects
• Proficient in problem solving, analytical and project management for large scale project delivery

Technical & Behavioral Competencies

• Must have at least 10 years of experience delivering technical complex voice or eCOM recording projects
• Understanding of Voice & eCOM Recording Systems solutions and architecture
• Understanding of Voice Systems: (IPC UNIGY Version 5.5, Cisco CUCM v15, MS Teams Voice)
• Familiar with Agile delivery methodologies as well as traditional waterfall
• PMP, Prince-2 certified would be an advantage
• Understanding of Compliance regulations (MiFID, DODD-Frank, etc.)
• Excellent problem-solving skills
• Excellent customer-service and interpersonal skills
• Excellent communication skills
• Ability to prioritize along with good time management skills
• Ability to work as part of a Global team.