Senior Program Manager

Project Management Senior Program Manager

Position overview:

The Senior Program Manager reports to the WFM Director within the Global WFM Transformation team. In this role, you will partner with global internal stakeholders and target organization teams to lead the execution and integration of key WFM transformation initiatives. This includes driving large-scale projects, implementing automation solutions, and delivering against defined operational and financial targets to generate tangible business outcomes.

Success in this role requires strong critical thinking, structured program facilitation, and the ability to navigate complex transformation environments. You will play a key role in aligning cross-functional teams, ensuring disciplined execution of transformation programs, and fostering a positive experience for both employees and the target organizations throughout the change journey.

Key responsibilities:

Supporting the WFM Director, this role is responsible for shaping and executing global WFM transformation initiatives, from initial assessment through to delivery and value realization. You will evaluate current-state processes, tools, and operating models to define scalable, standardized future-state solutions aligned with global best practices. In close partnership with functional leaders, you will build and drive transformation roadmaps that include automation, process optimization, and technology enablement, ensuring alignment to operational and financial targets. You will lead the end-to-end execution of multiple initiatives, ensuring disciplined program governance, timely delivery, and measurable impact. This role also requires strong coordination of change management activities, enabling adoption of new tools and processes while ensuring a consistent and positive experience across teams and regions.

Core competencies:

Ability to work effectively with various levels of senior management, cross functional teams and working level team members

Strong experience in leading large-scale, global transformation initiatives, with a proven track record of delivering on time, on budget, and with measurable business impact

Deep expertise in process assessment, standardization, and continuous improvement, with a focus on scalable global operating models

Ability to operate in fast-paced, ambiguous environments, balancing strategic thinking with hands-on execution and a strong bias for action

Proven capability to define and articulate a clear transformation vision, translating complex opportunities into structured roadmaps and actionable plans

Proven track record of success leading on time, on budget large scale global projects ideally transformational projects

Experience building project plans, reporting status fit for senior leadership consumption with strong presentation skills

Ability to gain trust, critically think, perform analysis and facilitate with broad groups to gather business requirements while using problem solving and strong communication skills to influence forming strategic direction

Functional competencies:

English - B2 - Required

Oral and written comprehension.

Appropriate use of language.

Project management methodologies, principles and practices. - Advanced - Required

Process assessment and improvement skills - Advanced - Required

Change management - Intermediate to Advanced - Desired

Ability to translate data into actionable insights and support decision-making with a strong business and ROI focus - Advanced - Required

Studies & Experience:

University Degree preferably in business or information technology

PMP designation and previous experience managing projects is an asset

Minimum of 5-7 years experience managing cross-functional activities or projects - Mandatory