ReSource Pro is a trusted strategic operations partner to insurance organizations seeking growth and optimization. With more than 13,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,500 clients across the carrier, broker, and MGA segments – consistently earning a 96%+ client retention rate for over a decade. It offers expert advisory services, workforce solutions, business process management optimization and transformative data and technology solutions. It was recognized in 2025 by Inc. 5000 as one of the fastest growing companies in the US and has earned this honor 16 times since 2009.
Job Summary
The Sr. Program Manager owns planning and monitoring for major enterprise applications initiatives, maintains a consolidated view of commitments, and ensures clear and consistent reporting into the Enterprise PMO. The role operates at a program level, working across enterprise applications, infrastructure, security, and business stakeholders to de-risk delivery and keep senior leadership informed.
Key Responsibilities:
Strategic Technology Project and Program Leadership
- Lead end-to-end program management of Enterprise Applications initiatives, including multi-team, cross-product, cross-infrastructure, business-critical, regulatory, and high-risk programs.
- Manage Enterprise Application projects, including Workday and Salesforce initiatives, to deliver successful outcomes that meet project objectives and stakeholder expectations.
- Drive delivery governance, ensuring realistic plans, early escalation of risks, and clear trade-off options for product and technology leaders.
- Monitor progress across a complex technology program
- Protect client and regulatory commitments by providing proactive oversight.
Change Management & Reporting
- Act as the single view of commitments for leadership, providing consolidated status, RAG health, risks, dependencies, and milestones.
- Deliver structured program updates to the Enterprise PMO, following established standards, templates, cadence, and enterprise tools (e.g., i-Nexus).
- Build portfolio reporting and program dashboards using inputs from Enterprise Applications Operations, PMO standards, and available data sources.
- Monitor aggregate delivery metrics, enterprise commitments, and cross-team flow indicators to identify risks early.
- Provide accurate, consistent, and actionable insight to the team and Enterprise PMO.
- Apply change management principles to major program initiatives, focusing on adoption, readiness, and cross-team alignment.
- Support technology and product leaders in understanding dependencies, impacts of roadmap changes, and organizational readiness
Stakeholder Management & Cross-Functional Coordination
- Facilitate cross-team coordination to resolve dependencies and blockers.
- Escalate issues to the appropriate functional owners while maintaining initiative-level perspective.
- Facilitate trade-off discussions between business stakeholders and technology owners.
- Validate that plans are realistic and that delivery risks are surfaced early.
- Ensure stakeholders understand trade-off options around scope, resourcing, and timelines.
Teamwork & Collaboration (Standard)
- Foster a respectful and collaborative environment by upholding professionalism and engaging in constructive and respectful conversations.
- Support a positive workplace culture by promoting open, solution-oriented communication, encouraging teamwork, and maintaining a focus on shared goals and productivity.
Qualifications & Experience:
- Bachelor's Degree is mandatory.
- Licenses/Certification: PMP, or equivalent required
- 5+ years in technology project management experience.
- 10+ years in technology program management, portfolio management, or digital transformation roles.
- Demonstrated experience driving complex, multi-team technology initiatives.
- Strong background in enterprise system implementations, infrastructure coordination, cross-product dependencies, or platform engineering.
- Proven ability to communicate effectively with C-level stakeholders.
- Strong capability in risk management, dependency mapping, and cross-functional steering.
- Proven experience with Agile product organizations and the interfaces between product, engineering, infrastructure, and operations.
- Proven track record managing enterprise-level strategic initiatives with budgets exceeding $100K
- Experience working within PMO frameworks, standards, and reporting cycles.
Elevate your career with ReSource Pro, where your leadership, expertise, and vision will help shape the future of insurance operations on a global scale.
