Senior Product Owner-Digital Channels

Position Title: Senior Product Owner-Digital Channels

Office Location: UB Plaza, Pasig, Metro Manila, Philippines, (Headquarters)

About The Role

The Senior Product Owner is the connective layer between platform strategy and squad-level execution. If the Digital Channels Platform Lead is the Head Coach setting the season's game plan, the Senior Product Owner is the Team Captain — translating that plan into in-game tactics, developing the players, and ensuring the team executes with discipline and customer-centricity. This role is equally accountable for journey-level outcomes and team capability.

What You'll Do

• Backlog and Delivery Ownership / Strategic Translation and Prioritization
• Translate platform strategic intent and customer insights into prioritized epics, outcomes, and delivery roadmaps.
• Ensure servicing journeys reflect the product value proposition and brand narrative.
• Maintain a clear line of sight between squad-level backlog items and platform-level OKRs.
• Translate the Digital Channels Platform Lead's game plan into journey-level priorities and in-game delivery tactics for Product Owners and squads.
• Guide Product Owners on prioritization discipline, backlog quality, and alignment to platform direction.
  
  

• Customer and Experience Focus / Journey and Experience Ownership
• Own journey-level KPI performance across the platform, including adoption, containment, resolution, NPS, and complaints.
• Work with Journey Architects to ensure platform-level delivery is coherent with end-to-end journey intent.
• Identify and surface cross-platform experience gaps to the Platform Experience Lead and Omnichannel Governance Lead.
• Ensure that squad outputs collectively support the intended journey experience, not just isolated feature delivery.
• Provide direction to Product Owners when squad-level choices may affect journey coherence, customer experience, or platform consistency.
  
  

• Operational and Cross-functional Collaboration / Delivery and Governance
• Collaborate with Design, Operations, and Technology teams to implement scalable, compliant solutions.
• Act as the primary customer experience counterpart to Product Managers and senior stakeholders.
• Coordinate across squads to ensure delivery plans, dependencies, risks, and release sequencing are aligned to platform priorities.
• Ensure governance materials, release readiness inputs, and key decision points are prepared and surfaced to the appropriate stakeholders.
  
  

• People Leadership and Capability
• Directly manage and develop a team of Product Owners, including regular 1:1s, performance reviews, and career development conversations.
• Coach Product Owners on backlog quality, discovery-to-delivery practices, stakeholder management, and customer-centric decision-making.
• Foster a culture of accountability, transparency, and continuous improvement within squads.
• Build capability in analytics, experimentation, and evidence-based prioritization across the Product Owner team.
  

What We're Looking For

• Bachelor's degree in Business, Management, Information Technology, Computer Science, Marketing, Industrial Engineering, or any related field. Postgraduate degree is an advantage.
• Significant experience in product ownership, digital product management, customer experience, digital channels, agile delivery, transformation, or platform delivery.