The Senior Product Lead – Maxicare Clinics is accountable for the end-to-end development, delivery, and in-market performance of assigned products or sub-portfolios within the Maxicare Clinics Business Unit, from ideation and design through implementation, launch, and post-launch optimization.
The role owns product outcomes, ensuring that products are customer-relevant, operationally executable, commercially viable, and compliant with internal governance and external regulatory requirements. The Senior Product Lead translates portfolio strategy into concrete product initiatives, leads cross-functional delivery, and ensures disciplined execution across the full product development lifecycle.
For Maxicare Clinics, the role focuses heavily on clinic-based and PRIMA products, ensuring tight alignment between product design, clinic operations, and member experience.
Specific Areas Of Accountability
- Own the end-to-end product development lifecycle for assigned products, from approved concept through:
- Product design and benefit structuring
- Business case and commercial validation
- System configuration and UAT
- Launch readiness and rollout (including clinic staffing readiness, SOPs, training, space and capacity validation)
- Post-launch monitoring and enhancement
- Ensure that products are fully executable across systems, processes, channels, and operations prior to launch.
- Product Design, Ideation & Market Fit
- Lead product ideation and enhancement grounded in:
- Customer insights and usage patterns
- Market and competitor analysis
- Operational feasibility and cost structures
- For Maxicare Clinics, ensure PRIMA and clinic products are designed with:
- Clear visit entitlements and utilization logic
- Clinic capacity and operational constraints
- Seamless member experience across PCC touchpoints
- Ensure compliance with regulatory requirements and standards
- Commercial & Performance Accountability
- Own accountability for product performance post-launch, including:
- Uptake and adoption
- Utilization and cost behavior
- Profitability and sustainability
- Monitor performance against approved assumptions and initiate corrective actions (benefit refinement, pricing review, positioning changes, service flow) where gaps are identified.
- Partner with Clinics, Research, Marketing, Actuarial, Finance, and Operations to validate ongoing product viability.
- Product Delivery & Cross-Functional Leadership
- Lead cross-functional execution with Actuarial, Operations, Technology, Clinics, Medical, Sales, Risk, Compliance, and Customer Experience.
- Ensure product intent is correctly translated into:
- System rules and configurations
- Operational workflows
- Sales and customer-facing materials
- Act as the primary product decision-maker for scope, sequencing, and trade-offs within assigned initiatives.
- Regulatory, Governance & Documentation
- Ensure completion and accuracy of:
- Product contracts, membership agreements, and documentation
- Government permits and accreditations (e.g., DOH, PhilHealth)
- Internal approvals and governance checkpoints
- Maintain audit-ready documentation across the full product lifecycle.
- Ensure adherence to internal product governance frameworks and standards.
- People Leadership & Team Development
- Lead a team of Product Officers, Senior Product Officers, and Product Analysts responsible for individual products or components.
- Translate portfolio and product priorities into clear ownership, deliverables, and timelines.
- Set clear expectations on end-to-end ownership and delivery discipline
- Coach team members in product thinking, execution rigor, and stakeholder management
- Provide regular feedback, guidance, and escalation support
- Build a high-performing product team capable of independently owning products from concept to post-launch optimization.
- Continuous Improvement & Capability Building
- Identify gaps in product development processes, tools, or standards.
- Drive improvements that reduce cycle time, rework, and execution risk.
- Contribute to the evolution of Product Development ways of working across the organization.
Standard Responsibility Statements
- Strives to embody, commits to support, and deliver the quality policy, objectives, and initiatives of the organization;
- Communicates, engages, directs, and supports people to contribute to Governance and Resilience effectiveness;
- Demonstrates commitment to customers by ensuring applicable statutory and regulatory requirements are determined, understood, and consistently met;
- Abides by Governance and Resilience policies and procedures for the effective management and control of processes; and
- Promotes and utilizes the process approach and risk-based thinking at work.
- Performs other RELATED functions that may be assigned his/her superior.
Desired Skills And Competencies
- Strong knowledge of product management, project coordination, and service design
- Commercial and analytical rigor with ability to assess product viability
- Strong analytical and problem-solving skills
- Ability to manage multiple tasks and deliver outputs on schedule
- Proven cross-functional leadership in regulated environments
- Strong judgment, prioritization, and decision-making skills
- Ability to work independently while collaborating within a broader team
- People leadership, coaching, and execution discipline
- Adaptable and comfortable working in a fast-paced environment
- Experience in documentation, tracking, and implementation support
- Basic exposure to UX/UI, experience design, or design thinking is an advantage
- Familiarity with prototyping or usability testing concepts is a plus
Professional Qualification
- Bachelor's degree holder in BS Business Administration, Management, Industrial Engineering, Economics, Mathematics, Statistics and related courses
- At least 6 years experience in insurance, healthcare or similar experience with key focus on product and project management.
- At least 3–5 years leading end-to-end product initiatives and managing teams
- Experience supporting cross-functional initiatives is required
- Proficient in Microsoft Office applications and basic project management tools
- Prior experience in regulated industries is an advantage
- Strong written and verbal communication skills
