Launch your career with a premier insurance services organization as a Senior Processing Assistant—supporting one of the largest broker networks in Australasia.
The Opportunity
Support a high-performing insurance brokerage by processing policies, renewals, and endorsements while ensuring accurate documentation and exceptional service for brokers and clients.
Why join us
- Proudly Great Place to Work® certified
- Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
- Grow with stability: 100+ in our 10-Year Club by 2025
- Dynamic talent network: 2,000+ across APAC and beyond
- Competitive compensation with annual reviews
- Comprehensive medical care for you and your family
- Generous paid leave because work-life balance matters
- Level up with LinkedIn Learning and tailored training
- Flexible work setup
Staff Testimonial
I feel truly happy and blessed to have received this amazing recognition in such a short time. I'm deeply grateful to my team leader and my teammates for their support - Customer Service Coordinator, ASW Philippines.
What You'll Do
- Process insurance quotations, new business, renewals, and endorsements accurately and within required timeframes.
- Support brokers/account managers by managing assigned portfolios and providing high-quality administrative and operational assistance.
- Handle workers compensation declarations, including policy quotations, follow-ups, and related documentation.
- Maintain accurate client records, file documentation, task tracking, and updates in company systems and document management platforms.
- Manage debtor follow-ups, client correspondence, and broker/client requests in a professional and timely manner.
- Provide support, backup, and guidance to team members while ensuring compliance with company procedures and service standards.
Key Criteria
- Insurance industry experience, preferably within Australian insurance or broking environments.
- Strong verbal and written communication skills, with the ability to work effectively with brokers, clients, and stakeholders.
- Proficiency in Microsoft Office applications, including Outlook, Teams, Excel, Word, and SharePoint.
- Experience with Insight, SCTP, or similar insurance management systems is highly desirable
- Experience processing insurance renewals, endorsements, quotations, and workers compensation policies.
- Strong attention to detail, time management, prioritization, problem-solving skills, and commitment to quality.
Work setup:
- Manila (BGC, Taguig): Australian hours(6:30AM – 3:30PM PHT) with a full onsite work arrangement during probation and transition to hybrid setup depending on performance.
