Senior Process Improvement Lead, Financial Crime Holds

Join Zepz: Breaking Down Borders, Together

We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We're an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and  Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who keep the team aligned through open, honest talk.

• Integrity: We always do the right thing. It's simple, but it's the foundation of everything we build for our customers and each other.
• Outcomes: We work for our customers. Their success and prosperity are the results we focus on delivering.
• Velocity: We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve.

About the role

You'll be responsible for running the day to day of the Financial Crime Holds group, with a particular focus on process improvement and leader development. You'll manage the teams and the team managers, and identify areas of process enhancement for Financial Crime Holds activities. You'll manage a team who conduct analysis on activities related to live transactions holds (KYC/Fraud Investigations), Anti Money Laundering (AML) and Counter Terrorist Financing (CTF). 

You will be able to identify areas for improvement in the team and encourage your colleagues to come up with ideas to improve the way we work in FinCrime Operations to help both our customers and employees. 

What you will own:

Reporting to the Senior Manager, Financial Crime, you will:

• Drive process enhancement and automation for FinCrime Ops Holds using an agile, data-driven approach, coordinating with Financial Crime and cross-functional stakeholders.

• Manage team performance and people management responsibilities (including KPIs, reviews, and adherence to Zepz values).

• Conduct regular assessments of team managers execution performance (e.g., coaching, quality checks).

• Ensure all tasks meet expected SLA and Quality standards.

• Collaborate with the 2nd line of defense and audit stakeholders on Quality Assurance (QA) over Quality Checks (QC) to ensure regulatory compliance.

• Adhere to and comply with all applicable laws and regulations, including those related to live transaction holds (KYC/Screening/Fraud Investigations), Anti-Money Laundering, and Compliance.

What you bring to the table:

• Proven experience in leadership development and process improvement, with a passion for problem-solving and people development.

• Ability to define and monitor key metrics across process, performance, productivity, people, and financials.

• Strong analytical skills to transform data into actionable insights for the team and individuals.

• Highly organized, assertive, confident, and trustworthy.

• Strong interpersonal skills to foster team dynamics and provide effective coaching and feedback.

Nice to have's / bonus points if you do have:

• Financial Crime experience

If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no better place or time to join.

Our global team of 800+ people is spread across six continents. We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the engine that lets us serve the world.