Senior Operations Specialist - Identity & Privileged Access Management (CyberArk Certified)

5-7 Years

Posted 5 hours ago
Be among the first 10 applicants

Job Description

The Senior Operations Specialist is responsible for managing, supporting, and optimizing Privileged Access Management (PAM) operations with a primary focus on CyberArk solutions. This role ensures the security, availability, and compliance of privileged accounts across the organization's technology landscape. The position works closely with Information Security, Infrastructure, Cloud, and Application teams to maintain operational excellence, reduce security risks, and support regulatory requirements.

The ideal candidate possesses strong experience in CyberArk administration, identity security operations, access governance, incident resolution, and process improvement initiatives.

Key Responsibilities

CyberArk Administration & Operations

Administer, maintain, and support CyberArk PAM environments, including:
Enterprise Password Vault (EPV)
Privileged Session Manager (PSM)
Central Policy Manager (CPM)
Privileged Threat Analytics (PTA)
Identity Security Platform Components
Configure and manage safes, platforms, privileged accounts, and access policies.
Perform account onboarding, password rotation, reconciliation, and monitoring activities.
Manage CyberArk upgrades, patches, integrations, and platform maintenance.
Monitor system performance and ensure high availability of CyberArk infrastructure.

Security & Compliance

Ensure compliance with organizational security standards and regulatory requirements.
Conduct periodic reviews of privileged accounts and access entitlements.
Support risk assessments, internal audits, and external audit requests.
Implement security controls and PAM best practices to reduce privileged access risks.
Investigate and resolve security incidents related to privileged accounts.

Service Operations

Provide Level 2 and Level 3 support for CyberArk and PAM-related issues.
Troubleshoot complex operational incidents and perform root cause analysis.
Manage incident, problem, and change management activities following ITIL practices.
Develop operational procedures, knowledge articles, and technical documentation.
Collaborate with infrastructure, application, and cloud teams to ensure seamless PAM integration.

Process Improvement

Identify and implement process automation opportunities.
Drive continuous improvement initiatives to enhance operational efficiency.
Develop reporting dashboards and metrics related to privileged access management.
Recommend security and operational improvements based on industry best practices.

Stakeholder Management

Partner with Information Security, Audit, Compliance, and Risk Management teams.
Provide guidance and subject matter expertise on CyberArk and PAM solutions.
Support project implementations and enterprise security initiatives.
Mentor junior team members and share technical knowledge.

Required Qualifications

Education

Bachelor's Degree in Information Technology, Computer Science, Cybersecurity, Engineering, or a related field.

Experience

Minimum of 5 years of experience in IT Operations, Information Security, Identity Management, or Cybersecurity.
Minimum of 3 years of hands-on experience administering CyberArk solutions.
Experience supporting enterprise-scale PAM environments.
Experience with Active Directory, Windows Server, Linux/Unix, and cloud platforms.
Strong understanding of Identity and Access Management (IAM) and Privileged Access Management (PAM) concepts.

Certifications Required:

CyberArk Defender Certification (formerly CyberArk Certified Delivery Engineer or equivalent current certification)

Preferred:

CyberArk Sentry Certification
CyberArk Guardian Certification
CyberArk PAM Administration Certification
ITIL Foundation Certification
CISSP, CISM, Security+, or equivalent security certifications

Technical Skills

CyberArk PAM Administration
CyberArk Identity Security Platform
Active Directory & LDAP
Windows Server Administration
Linux/Unix Administration
PowerShell, Python, or Shell Scripting
Azure AD / Entra ID
AWS and Azure Security Services
SIEM solutions (Splunk, Sentinel, QRadar)
ServiceNow and ITSM tools
Access Governance and Compliance Controls

Others:

Only those applicants who already have the right to live and work in the Philippines are eligible to apply for this role.

Work Schedule

Employees will be expected to adhere to a flexible hybrid work schedule, with a required presence in the office for 1 day per week, allowing for customization of work hours within a specified morning or mid-shift time frame.

Candidate Experience

At Aeven, we value every job applicant and prioritize our candidate experience. Here is an overview of our standard recruitment process: After application, please expect feedback within 5 working days.

Three interview rounds:

First round: Interview with SMEs and potentially a colleague. Feedback within 1 week.

Second Round: Interview with Hiring Manager. Feedback within 1 week.

Potential Third Round: Interview with Global (Denmark) Manager. Feedback within 1 week.

Successful candidates will receive feedback and job offers directly from Human Resources.

Company Overview

Our business was born at 28 years old. We earned our experience as part of Denmark's foremost IT infrastructure specialist. Now we're ready to take the next step with you

Aeven is a new company formed from part of NNIT. That means that even before we opened our doors, we'd clocked up three decades of experience serving critical industries such as life science & healthcare, the public sector, finance, energy & utilities, industrial goods & manufacturing, and retail & consumer goods.

At Aeven, we're on a quest to keep digital infrastructure critical to the lives of millions, safe, secure, and productive. And to do this, we employ sharp minds, capable hands, and most importantly, positive personalities that are eager to collaborate, contribute, develop their skills, and make a difference.

We're here to provide digital infrastructure that helps companies and institutions steer a straight course. With Aeven, wherever you're going, we're here – with you all the way. Locally anchored in Denmark but with a global reach, we have three decades of experience helping businesses and institutions on which the health, wealth, and security of millions depends, navigate uncertainty, and thrive. - Henrik Bodskov, CEO

Read more about AEVEN: www.aevengroup.com

If you possess the requisite qualifications and experience and are eager to embrace this challenge, please submit a personal message outlining your suitability for the position, along with your CV/resume, to our HR Senior Specialist, Seth Leis ([Confidential Information]), who welcomes any inquiries you may have.

On top of the statutory benefits stipulated by the local law, AEVEN PH employees enjoy the following benefits upon joining: