The Senior Operations Manager (TA) leads the recruitment delivery function, partnering with business leaders to deliver high-quality hiring outcomes. Reporting to the Vice President of Talent Acquisition, this role is responsible for driving recruitment strategy, leading a team of recruiters, and serving as a trusted advisor to Operations leaders.
A strong BPO Operations leadership background is essential to understand business challenges, influence hiring decisions, and ensure talent strategies align with operational goals.
Key Responsibilities:
- Lead end-to-end recruitment delivery across assigned business units.
- Build strong relationships with senior Operations and Corporate leaders, providing strategic hiring guidance.
- Lead, coach, and develop Talent Acquisition Managers and Recruiters to achieve hiring goals.
- Monitor recruitment performance through key metrics, identify trends, and implement process improvements.
- Drive workforce planning discussions and support business growth initiatives.
- Ensure a consistent, compliant, and high-quality candidate and hiring manager experience.
- Collaborate with the VP of Talent Acquisition on strategic initiatives, organizational planning, and continuous improvement.
Qualifications:
- 7+ years of progressive leadership experience in BPO Operations, including experience as an Operations Manager, Senior Operations Manager.
- Strong business acumen with experience in workforce planning, resource management, and driving operational performance.
- Demonstrated ability to influence senior leaders, build cross-functional partnerships, and lead organizational change.
- Data-driven decision maker with experience using operational metrics and analytics to improve business outcomes.
- Excellent leadership, communication, coaching, and stakeholder management skills.
- Experience collaborating with Human Resources and Talent Acquisition on hiring strategies, workforce planning, and leadership selection is highly preferred.
Success Measures:
- Achieve hiring targets while maintaining quality of hire.
- Improve hiring manager satisfaction and recruitment efficiency.
- Develop a high-performing recruitment organization.
- Build strong partnerships with Operations leadership.
- Deliver recruitment strategies that support business growth and operational excellence.
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