Senior Operations Manager - Order-to-Cash Operations

Location: Alabang, Muntinlupa City, Philippines (Onsite)

Employment Type: Full-Time, Night-Shift

Position Summary

We are seeking an experienced and strategic Head of Order-to-Cash (O2C) to lead our enterprise B2B Order-to-Cash operations from our site in Alabang, Muntinlupa. In this role, you will oversee a multi-tiered organization of 50 to 150+ operational personnel, driving high-performing teams across Credit Risk Management, Billing, Cash Application, Collections, and Dispute Resolution.

The ideal candidate brings deep domain mastery in working capital optimization within a BPO or Global Capability Center (GCC) model. You will be responsible for streamlining global financial operations, driving automation, maintaining strict multi-region regulatory compliance, and delivering measurable performance against key financial metrics like DSO and Aged Debt.

Key Responsibilities

Strategic Leadership & Operational Management

• Provide direct and indirect leadership for a 50–150+ headcount team, including Operational Managers, Team Leads, and Subject Matter Experts (SMEs).
• Drive operational excellence across the end-to-end O2C value chain: Credit Risk, Order Entry & Validation, Invoicing, Cash Application, Collections, and Deductions/Dispute Resolution.
• Foster a high-performance culture through structured talent development, succession planning, robust KPI management, and continuous process optimization.

Working Capital Optimization & Financial Governance

• Actively manage working capital metrics, continuously striving to reduce Days Sales Outstanding (DSO), lower Aged Debt/Overdue Balances, and optimize Best Possible DSO.
• Minimize unapplied cash through systematic cash application performance and robust root-cause analysis on payment variances.
• Ensure full compliance with global accounting standards (US GAAP / IFRS), SOX controls, and multi-region tax/VAT regulations.

Digital Transformation & Platform Mastery

• Drive automation initiatives by leveraging AI-driven cash application tools, Optical Character Recognition (OCR) for order processing, and auto-matching algorithms.
• Evaluate and implement Robotic Process Automation (RPA) workflows to reduce manual interventions and cycle times.
• Manage and optimize processes within Tier-1 ERP systems and dedicated O2C automation platforms.

Key Qualifications

Required Experience Baseline

• Total Experience: Minimum 8+ years of dedicated Accounts Receivable / O2C experience in a B2B or Shared Services environment, with at least 2 years specifically managing large-scale O2C operations.
• Leadership Scope: Proven track record directly or indirectly managing multi-tiered teams of 50–150+ employees.
• Industry Background: Demonstrated experience working in a BPO (Third-Party Outsourcing) or Global Capability Center (GCC) model.
• Global Exposure: Strong background in multi-region and multi-currency operations, with deep knowledge of US GAAP/IFRS, SOX, and local tax/VAT compliance.

Technical & Platform Expertise

• Core ERP Platforms: Proficiency in Tier-1 systems such as SAP S/4HANA, Oracle ECC/Cloud, NetSuite, or Microsoft Dynamics.
• O2C Automation Tools: Hands-on familiarity with specialized collections and automation platforms such as HighRadius, GetPaid, Serrala, or Billtrust.
• Transformation Acumen: Clear understanding of how to implement RPA, OCR technology, and AI/auto-matching tools within financial workflows.

Work Environment

• Work Setup: 100% Onsite in Alabang, Muntinlupa City.
• Coverage: Multi-region, global coverage (shift schedules will depend on assigned geographic markets).