Senior Operations Manager

Job Title: Senior Operations Manager

Job Level: Mid-Senior

Reports to: VP of PH Operations

Work Schedule: US PST (8:00 am-5:00 pm)

Setup: Onsite

Job Description:

• Plan, monitored, and manage the daily activities and operations of the revenue departments (recruitment, sourcing, and staff leasing) in Cebu and all P&L-impacting activities by gathering, analyzing, interpreting, and achieving KPI targets and performance of each team
• Work closely with the Cebu and US department managers/leaders to facilitate process updates, improvements, and initiatives with the goal to improve the performance of Cebu teams
• Function as the bridge between senior leadership and all revenue-generating departments
• Function as the chief managing partner being on the front lines enabling to promote of employee motivation as well as details that hinder office productivity
• Work with the VP to review financial information and adjust operational budgets to promote profitability
• Directly report to the VP of Operations The SOM will also be the person next in line for approvals and decision-making if the VP is not available

Qualification:

• Must be able to work 100% on-site on night shifts (8:00 AM- 5:00 PM PST)
• Minimum 2 years experience as Senior Manager with extensive experience and knowledge of business operations including sourcing, recruitment, BPO, management, client relations, and financial budgets
• Knowledge of diverse departmental functions (e.g., Recruitment, Billables/BPO, Admin, Accounting, HR, Customer Service, etc.)
• In-depth knowledge of data analysis, performance/operation metrics, and KPIs
• Excellent organizational and motivational leadership abilities
• Strong problem-solving and decision-making skills
• Excellent English communication skills both verbal and written
• BSC/BA in business administration or relevant field and Six Sigma Certification