Senior Operations Leader - Technology

MICHAEL PAGE INTERNATIONAL RECRUITMENT (PHILIPPINES) INC.

8-10 Years

Philippines

Posted 10 hours ago
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Job Description

Own endtoend operations in a fastscaling global tech environment
High autonomy & impact with regional exposure and growth potential

About Our Client

Our client is a highgrowth, global technologyenabled protection and insurance platform operating across multiple regions. They partner closely with leading distributors and service providers to deliver seamless, customercentric protection solutions at scale.

Job Description

Lead endtoend operations covering service delivery, logistics, repair, and supply chain
Manage and develop operations managers and thirdparty service providers
Own operational KPIs including SLA, TAT, cost efficiency, and customer satisfaction
Oversee relationships with repair partners, logistics providers, and contact centers
Translate client and business requirements into executable operational plans
Drive continuous improvement initiatives across people, process, and technology
Identify operational risks early and implement mitigation or contingency plans
Lead crossfunctional initiatives and client projects with multiple stakeholders
Establish bestpractice sharing with regional and global operations teams
Manage budgeting, planning, and cost controls to ensure positive P&L outcomes

The Successful Applicant

8+ years of operations leadership experience in a multinational environment
Strong background in electronics, telecommunications, or devicerelated operations
Proven experience managing vendors, partners, and outsourced teams
Solid understanding of logistics, reverse logistics, supply chain, or repair operations
Datadriven with strong analytical and problemsolving skills
Comfortable operating in ambiguous, fastpaced, highownership environments
Strong communicator who can influence senior stakeholders and partners