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Monitoring vendor interaction with company's network and edge services / devices; identifies issues and provides guidance/support through to resolution. Ensures the timely delivery of required services.
Maintains and liaison with equipment manufacturers and other vendors support teams to ensure satisfactory support levels and resolution of issues.
Assisting in the maintaining and implementation of company's technology operations, including goals, priorities and policies relating to company's information and compliance management.
Manages the ongoing support and configuration of all elements of the company's data network, including routers, switches, firewalls, VPN, proxy, and circuits inventory.
Lead technical support staff in maintaining efficient operation of Companies information and communication systems.
Implements and maintains data network devices to provide for the 24x7x365 availability of the technology environment.
What You Bring to the Role
Proficient working knowledge and implementation skills of Cisco ASA, Palo Alto, IPSec/IKE/SSL VPN devices and associated technologies
Extremely Strong troubleshooting skills on network and security platforms is a must; ability to triage multiple, concurrent technical issues.
In-depth knowledge and implementation skills Palo Alto Networks PA-7000 Series, PA-5200 Series, PA-5000 Series, PA-3000 Series, PA-800 Series running PAN OS 8.X Cisco Systems ASA5500 Series running IOS 9.X.
Working knowledge of WAN Protocols including but not limited to MPLS, SD-WAN HDLC and routing protocols including EIGRP and BGP.
Advanced understanding of LAN routing and switching such as load balancing, ACLs, NAC, 802.1x, dot1q, dot1x, and logical & physical network segmentation.
Working knowledge of Hybrid Cloud IP Routing, networking, and Quality of Service technologies with demonstrated implementation in a large enterprise organization. (GCP or Azure)
Mid-level certification or equivalent experience with GCP, Cisco, Palo Alto or industry standard. (GCNE, CCNA, PCNSA, SSCP or equivalent work experience of 4-7 years).
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Job ID: 104896073
