Senior Network Operations Engineer (Juniper Technologies)

Ready to join Accenture's team of empowered people We're looking for candidates with the following skills and experience for this role. Do you fit the profile If you do, we'd love to hear from you!

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Who we are:

Accenture in the Philippines is a pioneer in Accenture's global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture's global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.

Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients challenges. Our inclusive, diverse, and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.

What's in it for you

At Accenture you will work on meaningful and innovative projects, powered by the latest technologies. You'll be immersed in industry best practices such as event-driven architectures and domain-driven designs. Accenture will continually invest in your learning and growth. You'll work with Accenture's certified practitioners, and Accenture will support you in growing your own tech stack and certifications.

Summary:

The Network Operations Engineer will ensure stable and secure operation of the organization's Juniper-based network infrastructure by providing proactive monitoring, timely incident response, effective troubleshooting, and operational support across firewalls, switches, wireless access points, and Mist-managed services.

Roles and Responsibilities:

1. Network Monitoring and Operations - Monitor the health, availability, and performance of network infrastructure, including Juniper firewalls, switches, wireless access points, and Mist-managed devices.

2. Incident and Problem Management- Handle network incidents, outages, and degradation events in accordance with incident management processes.

3. Configuration and Change Support - Implement approved standard changes on Juniper network devices and validate pre-change and post-change health checks to ensure service stability.

4. Security and Compliance Support- Assist in the operational management of Juniper firewalls by reviewing logs, policy behavior, NAT, VPN status, and security events.

5. Documentation and Reporting - Create and maintain operational documentation, knowledge articles, SOPs, and troubleshooting guides.

Job Qualifications:

Hands-on experience supporting Juniper network devices, such as: Juniper SRX firewalls, Juniper EX switches, Juniper wireless access points, Juniper Mist cloud-managed networking platform

- Strong understanding of: TCP/IP, DNS, DHCP, Routing and switching fundamentals, VLANs, STP, LACP, trunk/access ports, Firewall concepts, NAT, ACLs, security zones, and policies, VPN concepts and basic troubleshooting, Wireless networking fundamentals (SSID, RF basics, authentication, roaming)

- Ability to use network monitoring and troubleshooting tools such as: Ping, traceroute, Packet capture tools, Syslog and event log analysis, Dashboard and monitoring platforms

- Familiarity with ticketing and ITSM tools such as ServiceNow, Jira, or equivalent.

- Basic knowledge of automation/scripting (e.g., Python, Ansible, or REST APIs) is a plus.

- Understanding of standard network operation processes including incident, change, problem, and request management.

Required Experience

- 8 to 10 years of experience in network operations, network support, or NOC environments.

- At least 5 years of hands-on experience with Juniper technologies in an operational support capacity.

- Experience supporting enterprise or managed services environments with multi-site network infrastructure.

- Exposure to shift-based support, on-call rotations, or 24x7 operations is preferred.

Minimum 5 year(s) of experience is required