As a Senior Network Analyst for eClerx, you will be responsible for maintaining and upgrading network systems, troubleshooting network problems, ensuring network security, and recommending hardware and software to improve network performance.
Responsibilities:
- Ensure that SLA commitments are met, including monitoring and reporting of the same
- Ensure that projects and activities are completed as per the commitment
- Conduct regular network infrastructure review to assess gaps and recommend changes to support the present organizational needs
- Optimize performance and availability of all enterprise systems
- Responds to and addresses security incidents and IT security policy violations pertaining to the enterprise infrastructure level immediately.
- Responsible for working with concerned teams in troubleshooting technology problems.
- Ensures that proper troubleshooting techniques, protocols, and tools are used in coming up with recommendations and solutions
- Ensures that technical recommendations are properly thought of/analyzed and based on hard facts.
- Provides regular updates on the troubleshooting to the team, management, and client.
- Ensures that the incident report and RCA are released within SLA post the troubleshooting work, and liaises with concerned groups for the resolution
- Escalation point to EUSG team members
Qualifications:
- Knowledge of TCPIP, LAN, WAN, Network Security, and NMS is highly preferred
- Demonstrated knowledge of Cisco products & solutions
- Complete understanding and working experience in ITIL and an information security-compliant/oriented environment
- At least 2-3 years experience in installing/supporting/designing mixed LAN/WAN environments, switches, routers, firewalls, and related devices
- Strong organizational skills and attention to detail required
- Ability to work well under pressure, multitask, and meet demanding deadlines
- At least a Bachelor's/College Degree or Post Graduate Diploma / Master's Degree in Computer Engineering, Electronics & Communications Engineering, Computer Science.
- Analytical and team management skills are a must
- Should exhibit strong interpersonal and communication skills.
- Call Center / BPO / SI / Provider work experience is highly preferred.
- Amenable to work on-site in Northgate Alabang, Muntinlupa
